IT Customer Support

Program Level: Certificates, Continuing Education
Department: Workforce Training Network
Institute: Science & Technology
College: NLC

Let us help you grow your technical knowledge and open the door to new possibilities. Expand your knowledge with our certification prep training for A+, Network+ and Security+. CompTIA certifications are the recognized industry standards for foundation-level information technology (IT) skills.

 

CompTIA A+ - ITSC 1025

Learn the fundamental principles of installing, configuring, and troubleshooting PC, mobile, printer, and networking device hardware and advance your career in PC support. It will prepare you to take the CompTIA A+ 220-901 and 220-902 exams. Learn to identify types and characteristics of PC, laptop, and mobile device components, including motherboard, CPU, memory, and storage, input, and output devices, install, configure, and troubleshoot peripheral devices and system components, print devices, and wired and wireless LAN links and internet access devices. In addition, learn to install, configure, and troubleshoot the Microsoft Windows, Linux, and OS X PC operating systems plus iOS, Android, and Windows mobile devices, configure and manage PC and mobile device network connectivity plus users, groups, and shared resources in a typical SOHO network, use anti-virus tools to prevent and recover from malware infections, configure access control measures, such as authentication, security policy, encryption, and firewalls, and perform basic PC maintenance while working safely and responsibly and communicate effectively with customers.



  • Anthony Andrade 

    Phone: 210-486-5386
    Email: gandrade5@alamo.edu
    Campus: Northeast Lakeview College (NLC)
    Building: Career Tech Building (CATE) Room 210 H

  • Norma Gutierrez 

    Phone: 210-486-5380
    Email: ngutierrez78@alamo.edu
    Campus: Northeast Lakeview College (NLC)
    Building: Career Tech Building (CATE) Room 210 D

  • Kaylin Wilcox  

    Phone: 210-486-5304
    Email: 
    kwilcox6@alamo.edu
    Campus: 
    Northeast Lakeview College (NLC)
    Building: 
    Career Tech Building (CATE) Room 210 B