Remote Learning and Student Services

Northwest Vista College is committed to doing everything possible to ease your transition from on-site classes to remote learning. The resources below will assist you as you continue your academic journey online this semester. 

Emergency Student Aid

Federal CARES Act Funding is available to students in need of different kinds of aid, including financial relief, food assistance, and more. Learn more about what's available and how to apply on the following page:

Student Emergency Aid and CARES Act Information

Notice: All Face to Face Classes Taught via Zoom
All Face to Face classes will be taught via Zoom on the same day and time as normally scheduled.

Alamo Colleges District campuses and buildings are closed to students until the end of the Spring 2020 16-week term (May 16, 2020).

Laptop Loaners Available for Students

Laptop loaners are available to NVC Students. Once approved, the laptop will be made available at Northwest Vista College in Manzanillo Hall (MZH) lobby usually on Fridays. 

The following form must be filled out before a laptop loan is granted. Please wait to hear back with approval before coming to the college. You can reach our NVC IT Help Desk line at: (210) 486-4777.  

Click Here for the Laptop Checkout Form

Low Cost Internet Information

Affordable internet solutions are available.

Programs are available to bridge the digital divide by providing students and employees low-cost internet service.

Click Here for Low Cost Internet Information



Summer and Fall Registration

Summer registration is ongoing. Please review the dates below for your time to register! 

Summer 2020

Summer registration is now open.

Click here for Information on Summer 2020


Fall 2020

Registration dates are based on the number of hours current students are enrolled in. See below for your registration date.

  • 46+ Hours-April 6
  • 31+ Hours-April 8
  • 9+ Hours-April 13
  • All Students-April 15

Fall Registration will start on Monday, April 6th!

Due to our current remote status, ALL Advising Appointments will be conducted remotely via Video Conferencing or Phone at this time.

Please log into ACES and schedule an appointment through NAVIGATE! Also, visit for updated information!

For assistance with Registration Holds, contact the Records Office at 210-21-ALAMO (210-212-5266) or via email at

New and Prospective Students, registration support is offered via online meetings – see the Admissions and Enrollment section below for more information.

Current Students, contact your assigned advisor for advising assistance – see the Advising section below for more information assistance. 


Admissions and Enrollment

For appointments and other questions call 210-21 ALAMO (210-212-5266) or email:

Students who are assigned to an enrollment coach, check your ACES email and reply to the outreach email sent from their Enrollment Coach.

Online Walk-in sessions are available to all incoming prospective students (new to college, transfer student, or looking to take a summer course).

Hours for online walk in sessions:

  • Monday-Wednesday 8:30am - 4:30 p.m. 
  • Thursday 8:30am - 6:30 p.m.
  • Friday 1:00pm - 4:30pm,
  • First Saturday of the month 9:30am - 12:30pm.

For New Student Orientation, contact 

Click on the button below to join via a Zoom session. You will be directed to our Zoom waiting room and one of our Enrollment Coaches will be with you shortly. 

Click Here to Join a Zoom Meeting (above hours only) 


Records & Residency

Contact us via phone at 210-21-ALAMO (2-5266) or email at


Testing and Assessment

For TSI and other testing questions, email or you can call the 21-ALAMO (210) 212-5266. 


Wildcat Preview Day

Explore what NVC has to offer at our Wildcat Preview Day! General group session to highlight NVC and what we have to offer, conducted online via Zoom.

Click Here to Sign Up (Look under Campus Visit Opportunities: Wildcat Preview Day) 



Final Exams Schedule - Spring 2020

Preparing for your Finals? Follow the link below to see the Final Exams Schedule for Spring 2020:

Final Exams Schedule Spring 2020



The NVC Certified Advisors are available to assist you in planning for your future through academic advising, career exploration and transfer planning. While the college is closed, all advising appointments will be conducted remotely through Zoom using either video conference or phone.

To schedule an appointment with your Certified Advisor:

  • Log in to your ACES Account
  • Click on the "Start Here" tab
  • Select the "Alamo NAVIGATE" icon
  • Click "Login"
  • Select the "Appointments" tab
  • Select "Schedule an Appointment"
  • Select the Reason for your appointment and hit Next
  • Select the Location and hit Next
  • Select the Day and Time that works for you and hit Next
  • Review the selection and confirm your appointment

Please check back regularly for updated appointment availability if you do not find an appointment time. 

Your assigned Certified Advisor can be reached by email. Please check your ACES student email account for a weekly email from your assigned advisor with resources and contact information. 

Once you have scheduled your advising appointment, your advisor will follow up with an email that includes the link for your zoom meeting.

General Advising Assistance
For quick questions regarding holds or assistance with prerequisite overrides, our online chat service is available. 

Hours for online drop in sessions:

  • Mondays 10:00 a.m. - 4:00 p.m.
  • Thursdays 10:00 a.m. - 6:00 p.m.
  • Fridays 2:00 p.m. - 4:30 p.m.

Click Here to Chat with a Certified Advisor

The Advising office may be reached by phone at 210-486-4100 for general academic advising questions.


Student Wi-Fi Parking Area

Parking Lot 2 (just outside of Mountain Laurel Hall/Manzanillo Hall)

View the Wi-Fi Parking Area on a Map   


Remote Ready Bootcamp for Canvas

In preparation for remote learning, NVC students are strongly encouraged to take the one hour training called Remote Ready Boot Camp: Student, which is available in Canvas. 

Instructional Video (try different browsers for any issues)  


NVC Tutors Online

Brainfuse Tutoring
NVC tutors are available to help students through the Brainfuse platform. You can access Brainfuse from any Canvas course. Select the “Tutor Match” option (in NVC purple!) for NVC tutors. Choose the topic and subject you want to work on and click “Schedule.” Click here to see how.

When it’s time for your scheduled appointment, access Brainfuse again, choose “Student” and then “My Calendar” to find your scheduled tutorials.

If you have questions, contact Deborah Font at

Zoom Tutoring
Tutors are also available in some areas through Zoom video conferencing. If this is available, a Zoom link will be provided on your Canvas home page. 

Click Here for More at Learning Assistance Services


NVC Library

COVID-19 and Accessing Library Resources and Services


Advocacy and Counseling

Phone: 210-486-4181
Alamo Colleges Advocacy Helpline: (210) 486-1111 
Available: Monday- Thursday 8:00 AM – 7:00PM, Friday 8:00 AM- 5:00 PM

For Virtual Appointments

Virtual Hours:

  • Monday-Wednesday 8:00 a.m. - 5:00 p.m.
  • Thursday 8:00 a.m. - 7:00 p.m.
  • Fridays 8:00 a.m. - 5:00 p.m.
  • First Saturday of the Month 9:00 a.m. - 1:00 p.m.

Click on the button below to join via a Zoom session. You will be directed to our Zoom waiting room and one of our staff will be with you shortly. 

Click Here to Join a Zoom Meeting (above hours only) 


NVC Student Advocacy 4-Core Remote Services:

  • Case management provides one-to-one assessment and planning to help coordinate and monitor student’s health and human service needs.
  • Counseling and mental health support services are provided via a secure online environment.  Brief, solution-focused mental health counseling can be scheduled. 
  • Information and Referral service which provides information about support programs accessed through public and private service providers after a brief assessment of client needs (but not diagnosis and evaluation) to facilitate appropriate connection to community resources.
  • Emergency Assistance is provided for students through emergency grants to help with unexpected emergencies such as rent and utilities.

Visit the Student Advocacy & Emergency Aid web page


Helpful Community Resources

  • Texas 211 can be called from any landline or cellphone. It is 24hour up-to-date information and referral for Bexar and surrounding counties for all health and human service related resources.
  • San Antonio Food Bank has the most access to emergency food and can be reached at 210-431-5779 or 1-800-246-9121.
  • The Center for Health Care Services has a 24/7 substance abuse and mental health crisis line reached at 210-223-7233.
  • Hotline for residents to ask questions about the virus. The hotline is available in English and Spanish.  Residents can call 210-207-5779. M-F 8am– 7pm and Sat/Sun 9:30am-4:30pm. Information regarding COVID-19 is also available in American Sign Language at this link:    








Important Contacts

Student Hotline:
21ALAMO (210-212-5266)
Toll Free: 
1-844-20ALAMO (1-844-202-5266)
Student Hotline Hours:
Monday – Friday 8 am -5 pm




Business Office
210-212-5266 (21ALAMO)

Disability Services
(210) 486-4466

International Student Services

Veterans Services
(210) 486-4417


Student Conduct/Title IX

Student Code of Conduct

Students are expected to follow all Alamo Colleges Board Policies, which includes the Student Code of Conduct. As always, it is important for students to uphold the Alamo Colleges value of Respect for All. Please remember the Student Responsibilities for Success (F.6.2)  policy which outlines college expectations of students in the all facets of the academic community (face to face and online classes, study abroad and study stateside). Read Also F.4.2.1-procedure.pdf

Title IX Learning Modules

To access the learning modules, check your ACES email for a link that will take you to the Everfi registration page and the learning content. 

If you have questions, using your ACES email, contact with your full name, Banner ID, and ACES username. 



Netiquette, simply defined, means etiquette on the Internet. In an online course, you will be speaking through writing both to fellow students and instructors. It is imperative to communicate well and professionally. The golden rule of netiquette in an online class or environment is, do not do or say online what you would not do or say offline. 

Netiquette Guidelines
  1. Be friendly, positive and self-reflective. When people cannot see you, and do not know you, feelings can be hurt if you are not careful how you express yourself. Think before you write. Do not respond when you feel angry. Wait. Write it down somewhere and come back to it. When you do, you may find that you no longer feel the same way, after you have had time to reflect. If you still feel the need to be heard, then take time to reread and rewrite it in terms that are easily embraced. When you feel a critique is necessary, express yourself in a positive tone.
  2. Use proper language and titles. Do not use “text” slang or even profane words in an online education environments they will likely sound offensive to the reader. Leave the characters like smiley faces, and instant message abbreviations out. They may be interpreted as childish or too casual for the online education environment. Do not refer to your professor as "Doc" or by his or her first name, unless it is acceptable with him or her to do so. Do not use caps lock when writing, as it insinuates yelling. Always say please and thank you.
  3. Use effective communication. This takes practice and thoughtful writing. Try to speak and write clearly at all times. Reread before you respond. Define and restate your words when necessary. Correct a misunderstanding right away. Be mindful of chosen words and joking.
  4. Ask for clarification. If you are unsure of what was said, or the instructor's directions, or are trying to interpret a person's expressions, then ask again. Do not sit in silence feeling confused or offended. A simple way to do this is to say (or write), "I did not understand...", always keeping the sense of the misunderstanding on yourself.


Zoom Security 

Preventing Zoom-Bombing 

Zoom Blog Articles

ZD Net
The coronavirus outbreak has seen an unprecedented number of people working and learning from home, and one of the tools that is making that possible is Zoom. But if you don't take care, you could find your meetings being gate-crashed or Zoom-bombed, potentially causing havoc and mayhem. (

UC Berkeley Information Security Office


Frequently Asked Questions

Are classes cancelled at all of the Alamo Colleges District colleges?

No, classes are not cancelled. There are being conducted remotely until the end of the Spring 16 week term which ends on May 16, 2020.

Will students have to make up this extra week of Spring Break at the end of the semester?

The academic calendar is being reviewed and we will provide an update when it is finalized.

How long will these changes be in place? Will this be for the remainder of the semester?

All classes and services are being held remotely until the end of the Spring 16 week term which ends on May 16, 2020.

How will Flex classes operate since they are already accelerated?

A Flex class should still be able to operate remotely. We recommend students monitor their email for communications from their instructor.

Will faculty and staff still be working on the college campuses?

No, all college faculty and staff are working remotely.

Will lab classes or hands-on classes still take place?

We are working with the faculty directly to ensure a seamless transition for students to continue to achieve success in their coursework.

Does this apply to KTC in Kerrville or other satellite locations?

Yes. It currently applies to all of the Alamo Colleges District's locations, including campuses and off-site centers.

When will students be able to return to campus?

For the next two weeks, beginning March 23, students should not return to campuses for classes and will be instructed on how to continue classes and receive support remotely. Decisions regarding classes beyond that time will be made as appropriate.

Will this affect commencement?

Yes, the following changes have been made to the commencement:

  • The graduation application deadline is extended to April 17 and the graduation application is re-opened.

  • Conferring of degrees and certificates WILL NOT be affected. Degrees and certificates will be awarded to students who have satisfactorily completed all requirements of their respective degrees and/or certificates.

  • Your Advisor is the main point of contact as you progress through your degree and prepare for graduation (refer to the Advising section of this page for information on how to contact your advisor). Career Services can help you develop a resume and provide tips for interviewing.

  • Visit Career Coach to research careers and local jobs that align with your certificate or degree program. You can also access our transfer advising guides to ensure your courses transfer and apply.

  • All five colleges in the Alamo Colleges District will be postponing their spring commencement ceremonies until December. Please note that commencement is the actual ceremony rather than degree/certificate earned.
Will students still be able to see their advisors?

Yes, advisors are available remotely. Please refer to the Advising section of this page for instructions on how to contact your advisor.