Return to Campus Plan

The health and wellness of students, faculty, and staff of Alamo Colleges District is our highest priority. Out of an abundance of caution, Palo Alto College and all of the Alamo Colleges have made changes to the way we provide instruction and operate in light of the evolving concerns related to the coronavirus.

With safety as our top priority, we are entering the next phase of our return to campus plan for Spring 2021.


Plan Highlights for Spring 2021

  • Face coverings will be worn while on the campus grounds and social and physical distancing protocols will be followed.

  • Health screening and temperature checks are required to come on to campus.

  • Classes and operations will remain in remote status except for designated PTE and select Arts and Sciences courses, up to 10% of capacity.

  • No on-campus events will be held.
  • Students will be permitted to visit campus if they are enrolled in an in-person course or if they made an appointment with student services. More information about on-campus student services will be available soon.

  • All meetings/training will be virtual.

  • All travel is canceled.

Frequently Asked Questions

 

FAQs
What is the process for coming to campus?

Health screenings, including temperature checks, are required before entering any building on campus. Please arrive to campus at least 15-20 minutes early to allow time for your required health screening. If you or someone in your household is sick, please stay home.

View campus map

Health screening locations and hours of operation

Nov. 2020–Jan. 15, 2021
Ozuna Library and Learning Center lobby (view on campus map)
Monday–Friday: 7 a.m.–noon
Campus closures: Nov. 26–27, Dec. 21–Jan. 3, Jan. 12

Jan. 15–June 3, 2021
Ozuna Library and Learning Center lobby
(view on campus map)
Monday–Thursday: 7 a.m.–7:30 p.m.
Friday: 7 a.m.–1 p.m.

Palomino Center (view on campus map)
Monday and Wednesday: 7 a.m.–6 p.m.
Tuesday and Thursday: 7 a.m.–7:30 p.m.

How can I contact the College?
Palo Alto College hours of operation: Monday-Friday from 8 a.m.-5 p.m.

Palo Alto College Welcome Center
Phone: 210-486-3100
Also open on the first Saturday of the month from 9 a.m.-1 p.m., plus every Saturday in August.

Or, sign in to the Virtual Welcome Center (powered by Zoom) to speak to one of our Enrollment Coaches during the following hours: 

Monday–Thursday: 9 a.m.–noon and 2–7 p.m.
Friday: 9 a.m.–noon and 2–5 p.m.
Saturday: 9 a.m.-1 p.m.

Visit the Virtual Welcome Center


Palo Alto College IT Helpdesk
Phone: 210-486-3777 (select option 1)

Alamo Colleges District Student Hotline
Local 21ALAMO (210-212-5266)
Toll Free 1-844-20ALAMO (1-844-202-5266)

View Department Directory

Can I come to the College any time?

Students will be permitted to visit campus only if they are enrolled in an in-person course or if they made an appointment with student services.

If you or someone in your household is sick, please stay home.

Do I have to wear a mask?

Yes. Masks are required, as defined by San Antonio Metro Health:

All people over the age of 5 years old should wear a cloth face covering over their nose and mouth. Coverings may include homemade masks, scarfs, bandanas, or a handkerchief. Residents must continue social distancing while outside their home.

Please note that face coverings are a complementary strategy to other mitigation efforts. Face coverings are not a replacement for social distancing, frequent handwashing, and self-isolation when sick.

Spring 2021
Are classes going to be held on campus for Spring 2021?

Most classes will be conducted remotely during the Spring 2021 semester. Up to 10% of courses that require hands-on learning will be offered through face-to-face or hybrid models of instruction. 

Students should check their ACES email, Canvas course page, and Canvas email for information from their instructors before classes start on Jan. 19, 2021. 

Only courses that have a hands-on learning component that cannot be delivered remotely will have on campus instruction. Students are encouraged to contact their instructors via their ACES email or Canvas with any questions.

View all on campus courses by browsing the dynamic schedule for Spring 2021.

View dynamic schedule

How to use the dynamic schedule: 

  1. Visit the dynamic schedule page and choose Spring 2021 from the pull-down menu
  2. Click Submit button
  3. Choose a Subject from the list (required field, i.e. ENGL-English)
  4. Choose the College (i.e. Palo Alto College, or choose All)
  5. Choose Part of Term (i.e. Full Term, or choose All)
  6. Choose Session or leave it All; choose Location or leave it All; make any other selections (or leave blank for all available)
  7. Click Class Search
  8. The mode of instruction is listed in each course's details, beneath "Lecture Schedule Type"
What services are offered on campus for Spring 2021?

The following services will be available on campus by appointment only. To schedule an appointment, call or email the department at the contact information listed below.

The Welcome Center
The Welcome Center will still be available virtually to assist students, but they will also offer limited on-campus services in Ozuna 136. Set up an in-person appointment by calling 210-486-3100.
On-site hours of operation: Monday and Thursday from 8 a.m.–5 p.m.

On-campus Zoom rooms
Students who may not have technology at home can connect to the resources they need through virtual appointments on campus. They can join a Zoom room to connect with Advising, Disability Support Services, Veterans, Student Life, Advocacy, Business Office, and Financial Aid. This service is offered by appointment only by calling 210-486-3100.
On-site hours of operation: Monday and Thursday from 8 a.m. - 5 p.m.

IT Services - Computer Lab & Printing
The Academic Learning Studio (Ozuna 150) computers and student printing serices (GoPrint) will be available by appointment only, on a limited basis, Monday–Friday from 8 a.m.–5 p.m.

Occupancy limitations and social distancing will be strictly enforced. Sanitation and disinfection of all equipment will be completed between each use.

To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1).

Testing Center
The Testing Center will be offering TSI exams virtually and on-site in Ozuna 142. Call 210-486-3444 or email pac-testcenter@alamo.edu.

Wi-Fi
Palo Alto College has designated parking lots 1 and 2 (north of Palomino Center) and lot 11 (north of Ozuna) as Wi-Fi hotspots for students to access campus Wi-Fi. Everyone is encouraged to stay in their vehicles and practice social distancing. View Wi-Fi hotspot map

Are curbside services available for Spring 2021?

Library
While the library will remain closed this spring, currently enrolled students, staff and faculty may request curbside service for the safe pickup of library materials.

Request books and DVDs from the library’s general collection by completing the Curbside Form. Individuals may also request via the chat feature (Ask a Librarian) on the library website or by calling the library at 210-486-3557. Library staff will contact borrowers items are ready. Curbside pick-up is by appointment only, Monday - Thursday from 10 a.m. to 2 p.m.

Library materials can be returned 24/7 in the Book Return located on the north side of the Ozuna Building.

Bookstore

All purchases and rentals can be coordinated through the Bookstore website. Students may choose to have their items shipped, or, beginning Monday, Jan. 4, curbside pick up can be scheduled at the end of any purchase on the Palo Alto College Bookstore website.

Curbside hours of operation (starting Jan. 4)
Monday–Thursday 9 a.m.–4:45 p.m.
Friday 9 a.m.–12:45 p.m.

Technology
Laptop and mobile hotspot checkouts are available to PAC students enrolled in the current term on a first-come, first-served basis. Students requesting a mobile hotspot must attest to not having access to high-speed internet.

Appointments for contactless curbside pickup and return are available Monday – Friday, 8 a.m.-5 p.m. To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1). For more information, visit alamo.edu/pac/its.

What services are offered remotely for Spring 2021?

Library
Remote reference and research assistance is available via chat (Ask a Librarian), email: pac-REF@alamo.edu, and phone: 210-486-3557 (leave a message). Remote hours of operation: Monday – Thursday, 8 a.m. – 8 p.m. and Friday, 8 a.m. – 5 p.m. For more information, visit alamo.edu/pac/library.

IT Services
Palo Alto College Information Technology Services (ITS) is committed to assisting the campus community throughout the transition to remote learning, teaching, and working.

Students can call the ITS Helpdesk for ACES and technical support.
Phone: 210-486-3777 (select option 1)
Hours of operation: Monday-Friday, 8 a.m.-5 p.m.

Students are encouraged to take the one-hour Remote Ready Boot Camp (RRBC) training in Canvas to prepare for remote learning.
Click on Canvas in ACES, scroll down in your dashboard until you see your college’s name and Remote Ready Book Camp. Watch this video on RRBC for step-by-step instructions.

Academic Advising
To schedule a virtual advising session, you will still request an advising appointment through AlamoNAVIGATE. Your advisor will send you a message with a link to log into your appointment via Zoom. 
 
Starting Aug. 31, Academic Advising will have "Remote Drop-in Hours" via Zoom every Monday from 1-5 p.m. Visit alamo.edu/pac/advising to learn more.
 
S.H.A.R.E. Center
The Palo Alto S.H.A.R.E. Center remains committed to providing resources and meeting students’ basic needs in and outside the classroom. Advocacy services like academic peer coaching, counseling, emergency assistance and much more are available remotely via phone or Zoom. Learn more at alamo.edu/pac/share.
 
STEM Center
The STEM Center will be available virtually to assist students Monday–Thursday from 8 a.m.–6 p.m. and Friday from 8 a.m.–3 p.m. Visit bit.ly/PACSTEMCenter or by email pac-stem@alamo.edu to connect with STEM Center staff.
 
Tutoring Services
Palo Alto College offers free tutoring services for all students. During remote learning, teaching, and learning, tutoring is available online with Palo Alto College tutors or through Brainfuse. Learn more at alamo.edu/pac/tutoring.
 
Testing Center
Palo Alto College is providing TSI testing services remotely through Examity online proctoring and on-site in Ozuna 142 (during Fall 2020). Please contact the Testing Center via email at pac-testcenter@alamo.edu or phone at 210-486-3444 to register for the exam.
 
Virtual Welcome Center
Remote "walk-in” sessions are available. If you have any questions, sign in to our Virtual Welcome Center (powered by Zoom) to speak to one of our Enrollment Coaches. Click the button below during our hours of operation to be directed to our virtual waiting room, and someone will assist you shortly.
 
Remote hours of operation: Monday–Thursday, 9 a.m.–noon and 2–7 p.m.; Friday: 9 a.m.–noon and 2–5 p.m.; Saturday: 9 a.m.–1 p.m.

Visit the Virtual Weclome Center

Will there be dining services on campus for Spring 2021?

No. The cafeteria and café will be closed throughout the Spring 2021 semester, and vending machines will be disabled.

Fall 2020
What services are offered on campus for Fall 2020?

The Ozuna Library & Learning Center has been designated as the central hub for student support services during Fall 2020.

The following services will be available on campus by appointment only. To schedule an appointment, call or email the department at the contact information listed below.

The Welcome Center
The Welcome Center will still be available virtually to assist students, but they will also offer limited on-campus services in Ozuna 136. Set up an in-person appointment by calling 210-486-3100.

On-site hours of operation: Monday and Thursday from 8 a.m. - 5 p.m.

On-campus Zoom rooms
Students who may not have technology at home can connect to the resources they need through virtual appointments on campus. They can join a Zoom room to connect with Advising, DSS, Veterans, Student Life, Advocacy, Business Office, and Financial Aid. This service is offered by appointment only by calling 210-486-3100.

On-site hours of operation: Monday and Thursday from 8 a.m. - 5 p.m.

Grab and Go meals
The S.H.A.R.E. Center will offer Grab and Go meals, which will be available for pickup from the Welcome Center area located in Ozuna 136. You can pick up a meal by contacting the on-site Welcome Center at 210-486-3100.

On-site hours of operation: Monday and Thursday from 8 a.m. - 5 p.m.

Testing Center
The Testing Center will be offering TSI exams virtually and on-site in Ozuna 142. Call 210-486-3444 or email pac-testcenter@alamo.edu.

Wi-Fi 
Palo Alto College has designated parking lot 11 (north of Ozuna) as a hotspot for students to access campus Wi-Fi. Everyone is encouraged to stay in their vehicles and practice social distancing. View Wi-Fi hotspot map

Are curbside services available for Fall 2020?
Library
While the physical library is closed this fall, currently enrolled students, staff and faculty may request curbside service for the safe pickup of library materials.
 
Request books and DVDs from the library’s general collection by completing the Curbside Form. Individuals may also request via the chat feature (Ask a Librarian) on the library website or calling the library at 210-486-3557. Library staff will contact borrowers items are ready. Curbside pick-up is by appointment only, Monday - Thursday from 10 a.m. to 2 p.m.
 
Library materials can be returned 24/7 in the Book Return located on the north side of the Ozuna Building. Curbside Service runs Monday, Aug. 24 through Wednesday, Nov. 25.
 
Bookstore
All purchases and rentals can be coordinated through the Bookstore website. Students may choose to have their items shipped, or, beginning Aug. 10, curbside pick up can be scheduled at the end of any purchase on the Palo Alto College Bookstore website
 
Curbside pick up will be available by appointment only Monday, Aug. 10– Friday, Sept. 4. 
 
Technology
Laptop and mobile hotspot checkouts are available to PAC students enrolled in the current term. Students requesting a mobile hotspot must attest to not having access to high-speed internet.
 
Appointments for contactless curbside pickup are available Monday – Friday, 8 a.m.-5 p.m. To schedule an appointment, call the PAC Information Technology Services Help Desk at 210-486-3777 (select option 1). For more information, visit alamo.edu/pac/its.
What services are offered remotely for Fall 2020?
Library
While the physical library is closed this fall, remote reference and research assistance is available via chat (Ask a Librarian), email: pac-REF@alamo.edu, and phone: 210-486-3557 (leave message). Remote hours of operation: Monday – Thursday, 8 a.m. – 8 p.m. and Friday, 8 a.m. – 5 p.m. For more information, visit alamo.edu/pac/library.
 
IT Services
Palo Alto College Information Technology Services (ITS) is committed to assisting the campus community throughout the transition to remote learning, teaching, and working.
 
Students can call the ITS Helpdesk for ACES and technical support. 
Phone: 210-486-3777 (select option 1)
Hours of operation: Monday-Friday, 8 a.m.-5 p.m.
 
Students are encouraged to take the one-hour Remote Ready Boot Camp (RRBC) training in Canvas to prepare for remote learning.

Click on Canvas in ACES, scroll down in your dashboard until you see your college’s name and Remote Ready Book Camp. Watch this video on RRBC for step-by-step instructions.

 
Academic Advising
To schedule a virtual advising session, you will still request an advising appointment through AlamoNAVIGATE. Your advisor will send you a message with a link to log into your appointment via Zoom. 
 
Starting Aug. 31, Academic Advising will have "Remote Drop-in Hours" via Zoom every Monday from 1-5 p.m. Visit alamo.edu/pac/advising to learn more.
 
S.H.A.R.E. Center
The Palo Alto S.H.A.R.E. Center remains committed to providing resources and meeting students’ basic needs in and outside the classroom. Advocacy services like academic peer coaching, counseling, emergency assistance and much more are available remotely via phone or Zoom. Learn more at alamo.edu/pac/share.
 
STEM Center
Students can engage with STEM Center staff and access resources like academic peer coaching via the STEM Canvas Course Page.
 
Tutoring Services
Palo Alto College offers free tutoring services for all students. During remote learning, teaching, and learning, tutoring is available online with Palo Alto College tutors or through Brainfuse. Learn more at alamo.edu/pac/tutoring.
 
Testing Center
Palo Alto College is providing TSI testing services remotely through Examity online proctoring and on-site in Ozuna 142 (during Fall 2020). Please contact the Testing Center via email at pac-testcenter@alamo.edu or phone at 210-486-3444 to register for the exam.
 
Virtual Welcome Center
Remote "walk-in” sessions are available. If you have any questions, sign in to our Virtual Welcome Center (powered by Zoom) to speak to one of our Enrollment Coaches. Click the button below during our hours of operation to be directed to our virtual waiting room, and someone will assist you shortly.
 
Remote hours of operation: Monday–Thursday, 9 a.m.–noon and 2–7 p.m.; Friday: 9 a.m.–noon and 2–5 p.m.; Saturday: 9 a.m.–1 p.m.
Will there be dining services on campus for Fall 2020?

No. The cafeteria and café will be closed throughout the Fall 2020 semester, and vending machines will be disabled.

 


 

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For complete information about the Alamo Colleges’ Return to Campus plan, please visit alamo.edu/coronavirus.

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