Winter Weather Response
Access to college doesn't just mean academic help; we are committed to helping overcome hurdles that keep students from reaching their goals. The following recovery resources are available to help our students get through this difficult time.
Winter Weather Impact Fund
We have received a large influx of applications for financial support from the Winter Weather Impact Fund. Applications received before noon on Thursday, Feb. 25 are currently being processed. Any applications received after this date will be reviewed as funding permits. We are actively seeking additional resources to support our students through the fallout of the winter storm. Students who need temporary assistance in the following areas are still encouraged to apply:
Due to large call volume, the Winter Weather Impact Fund application is now available online. Any applications submitted online will be reviewed, and someone from our advocacy centers will contact each student regarding their application. Please do not contact the Advocacy Helpline for an update on your application. Students with financial need outside of these areas are encouraged to utilize our other emergency aid resources. |
Student Advocacy
Each college’s advocacy center provides a variety of services including:
Students are encouraged to contact their college's advocacy center or call the Student Advocacy Helpline to get connected with various resources based on their specific needs. Helpline: 210-486-1111 |
Student Health Care
Students can access telehealth medical services through Wellness 360, provided in partnership with UT Health San Antonio. Students can call schedule an appointment for medical assistance or referrals (same-day appointments often available). Wellness 360: 210-485-0571 |
Food Distribution
The Alamo Colleges are hosting Pop-Up Markets in collaboration with the San Antonio Food Bank (SAFB) to provide healthy food to students, employees, and the surrounding community through no-contact, drive-through events.
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Below are our upcoming food distribution events. |
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1819 N. Main Ave, San Antonio, Texas 78212 |
Thursday, Feb. 25 |
St. Philip’s College
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1801 Martin Luther King Dr., San Antonio, Texas 78203 |
Thursday, March 4 |
Additional Resources
City of San Antonio Winter Weather RecoverySan Antonio residents who experienced property damage and/or personal property loss due to the winter storm may be eligible for assistance. The City’s Emergency Resource Call Center will help residents navigate the disaster assistance programs available through the Federal Emergency Management Agency (FEMA), Small Business Administration (SBA), and the newly created Community Pipe Repair Fund (CPR) administered by SAWS. Emergency Resource Call Center: Dial 311, select option 5 |
SNAPGovernor Greg Abbott announced the Texas Health and Human Services Commission (HHSC) received federal approval to allow Supplemental Nutrition Assistance Program (SNAP) recipients to use their food benefits to purchase hot foods and ready-to-eat meals due to impacts from the severe winter storm. This includes items such as rotisserie chicken or grocery store deli foods, at retailers that accept SNAP anywhere in the state. For more information: Visit the Your Texas Benefits Website |
Local Water Distribution SitesBexar County, City of San Antonio and the SA Food Bank have partnered to provide water distribution sites across the community beginning February 20 and ending March 6, 2021. |
Texas Department of Emergency ManagementIf you reside in a county not on the FEMA list for individual assistance we urge you to complete the TDEM individual assessment. This information will be used by TDEM to continue advocacy efforts to include additional counties under the FEMA individual assistance program. |
FEMA AssistanceIf your home or apartment was damaged by the winter storm and you reside in Bexar, Blanco, Comal, Guadalupe, Kendall, Hays or one of the other 77 counties approved under the Federal Emergency Order, you can begin the process for individual assistance. There are three ways you can apply for assistance with FEMA: Online: Visit DisasterAssistance.gov Mobile: Learn About the FEMA app Phone: Call (800) 621-3362 TTY: (800) 242-7585 |
Utility CostsThe Public Utility Commission (PUC) ordered on February 21 that no retail electric provider can terminate services for non-payment; and urges all retail electric providers to delay invoicing customers until after state leadership, the legislatures and electric providers can discuss potential solutions to this statewide economic challenge. For more information on this order: |
Who is eligible for Winter Weather Impact Funds?
Winter Weather Impact Fund is for students who were enrolled and attending classes at the time of the winter storm.
When will my application be processed?
Applications received before noon on Thursday, Feb. 25 are currently being processed. Any applications received after this date will be reviewed as funding permits.
Any applications submitted online will be reviewed, and someone from our advocacy centers will contact each student regarding their application. Please do not contact the Advocacy Helpline for an update on your application.
What proof do I need to provide?
Students will be asked to provide receipts, photos, invoices, and/or other forms of proof of damage.
Is there a limit to how much money I can receive?
Applications and resulting aid allocations are considered on a case-by-case basis. If you need additional funds, we can help connect you to additional community resources
Where can I find my Winter Weather Impact Fund award status?
Log in to ACES. Once logged in, all information can be found in the Financial Aid Checklist section of the 'My Page' tab.
I can see Winter Weather Impact Funds posted to my ACES account, but why haven’t I received the funds?
Once it posts in ACES, funds will be distributed based on the “refund schedule.”
Send to https://www.alamo.edu/admission--aid/paying-for-college/business-office/refunds/
How will I receive my Winter Weather Impact Funds?
Either through your bank account or via check.
Bank Account: Funds are electronically deposited into an existing account.
How do I sign up?
You provide your existing bank routing number and account number. Please confirm that you entered your account information correctly to avoid any delays in receiving your refund.
When will I receive your refund?
Once the credit appears on your ACES account, your refund will be in your account and available on the following Thursday.
Check: Funds are sent to your current address on file with Alamo Colleges District. Please allow 5-7 business days to arrive at your home address.
If I call the Student Advocacy Helpline and no one answers, what happens?
Leave a voicemail. Someone from our team will return your call as soon possible between the hours of Monday-Thursday, 8 a.m.-7 p.m. or Friday, 8 a.m.-5 p.m.