Voicemail Upgrade

August 17, 2018

Usha Venkat

Dear San Antonio College Employees,


In our effort to continue to offer quality service for our students and employees, the infrastructure supporting our voicemail system is being upgraded. The vendor required infrastructure upgrade will ensure a continuity of voice services for our community that allows for a quality voicemail experience.  The Voice Mail Upgrade will affect all existing VOIP Voice Mail users.


The upgrade will require that you review your stored voicemails prior to the date of the upgrade and reset your voicemail greetings and passwords after the upgrade is complete. The upgrade process will be conducted over night.


Perform the following:


Preparation (prior to upgrade):               Check for any unheard and stored messages in advance to the upgrade, as they will be removed in the transition.

Upgrade Date:                                             September 06, 2018 beginning at 8:00 p.m. lasting until 12:00 a.m. midnight.

After the Upgrade:                                      Set up your new voicemail box. Record your name and establish a new greeting and password.


Voicemail Set up Instructions (on-campus):

  1. Press the envelope key on your phone set
  2. The default password to your new voicemail box is your extension number.
  3. Follow the prompts to change your password and record a greeting.

Voicemail Set up Instructions (off-campus):

  1. Dial 210-485-0101
  2. Message: If you have a mailbox within the system press 1
  3. Press 1
  4. Please enter your Mail Box number
  5. Please enter your Password


Additional phone settings and features can be found at http://share.alamo.edu/distit/default.aspx.


For questions or concerns, please contact the District Helpdesk at (210) 485-0555 ext. Option 4. We appreciate your patience as we enhance our systems and services.



Thank you,



Usha Venkat, M.A., PMP

Director of Information Technology

San Antonio College


P: (210) 486-0782

F: (210) 486-9002