SERVICE & REPAIR

The SAC Tech Store is dedicated to the success of all Alamo Colleges students.
 
We ensure the equipment that your purchase from us will run quickly and efficiently.
We provide warranty and non-warranty services on Apple and Dell equipment as well as most other brands of computers.

 

 

Service includes: 

Diagnostics

 Virus removal

Operating system installations and configurations

 System backup services

Hard Drive and RAM upgrades

Software installation

Apple Repair

APPLE WARRANTY REPAIR

APPLE NON- WARRANTY REPAIR

NO CHARGE
TBD* 
after diagnostics
APPLE WARRANTY

1 Year from the date of purchase

DIAGNOSTICS**
FREE
APPLE CARE 

2 Additional years from the date of purchase

PARTS**
Charges not included
N/A
VIRUS/MALWARE SERVICE **
$35
N/A
 RAM UPGRADE **
 $30 + price of parts
*on product that can be upgraded *
N/A
 HARD DRIVE UPGRADE**
$25 + price of parts

* TBD - To be determined 

**Eligible for only Alamo Colleges Students, Faculty and Staff **

PC Computers

PC NON-WARRANTY REPAIR

PC COMPUTER SERVICES

VIRUS/MALWARE SERVICE

$35

WINDOWS RE-INSTALLATION

$50 + price of parts

DIAGNOSTICS

Free

*Eligible for only Alamo Colleges Students, Faculty and Staff *

DIAGNOSTICS

Free

*Eligible for only Alamo Colleges Students, Faculty and Staff *

PART CHARGES 

Not Included

RAM UPGRADE

 $30 + price of parts

 

N/A

HARD DRIVE UPGRADE 

$50 + price of parts

* Prices are only valid for Alamo Colleges Studends, Factulty and Staff.  Prices are subject to change. 

 
Labor

LIGHT LABOR

MODERATE LABOR

INTENSIVE LABOR


Repairs requiring minimal
disassembly


(Examples: port testing, entry level virus/malware removal and Bios check.)

Repairs requiring moderate disassembly

(Examples:  Ram installation and Hard Drive installation.)

Repairs requiring almost complete disassembly

(Examples:  board replacement and hardware replacement due to damage.)
$35*
$50*
$70* +


SAC Tech Store End User Agreement:

SAC Tech Store  is not responsible for data loss. It is recommended that customers back up their data before service.
 
- Data back-up service can be added to any repair service for an additional fee.(Data loss is always a possibility even with a back-up.We are not held liable for any data loss for any reason.)
 
SAC Tech Store  is not responsible for additional problems that occur during repair. Although rare, when fixing one issue, additional issues may be discovered. Repair of additional issues will be at customer's expense with approval.
 
- Due to COVID-19, many parts and devices are taking longer than normal to ship. Estimated repair time is 5-7 business days.
 
SAC Tech Store  will dispose of devices not picked up within 60 days after repair completion.* parts not included in pricing / labor to be decided by service technician.
 

Disclaimer

Important Information:  All software must be purchased or provided before installation.  Please backup your data before leaving your system, or your data may be lost.  If your system will not boot, and you request we attempt data backup, this will result in additional labor fees.  We cannot guarantee that a backup will be successful.  Under normal circumstances, diagnosis is same days. The beginning of a school semester or  during a virus outbreak, diagnosis can take longer than normal.  Part orders may effect turnaround time as well. Labor warranty does not apply to virus removal.  

Warranty Purchase

Service and support from the people who know your Apple products best.

Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

Purchase Now

Safeware Protection Plan is a hardware warranty including accidental damage protection to cover, drops, liquid, damage or mechanical failure.   With $0 deductible, you can rest assured.  Depending on the plan, the coverage extends past the manufacturer’s original protection coverage. Protect your computer and other tech products against accidental damage with Safeware.  Visit the SAC Tech Store to learn more. 

The plans include hardware failures and accidental damage protection from: 

     • Flood, fire and vandalism

     • Cracked Screens

     • Power surge

     • Accidental drops, falls, and collisions

     • Liquid Spills or Damage

Purchase Now