SERVICE & REPAIR
The SAC Tech Store is dedicated to the success of all Alamo Colleges students. We ensure the equipment that your purchase from us will run quickly and efficiently.
We provide warranty and non-warranty services on Apple and Dell equipment as well as most other brands of computers.
Diagnostics, virus removal, operating system installations and configurations, system backup services, hard drive and RAM upgrades, software installation
APPLE WARRANTY REPAIR
APPLE NON- WARRANTY REPAIR
TBD* after diagnostics
1 Year from the date of purchase
2 Additional years from the date of purchase
PARTSCharges not included
RAM UPGRADE$20 + price of parts
HARD DRIVE UPGRADE$25 + price of parts
* TBD - To be determined
PC NON-WARRANTY REPAIR
PC COMPUTER SERVICES
$20 + price of parts
HARD DRIVE UPGRADE
$25 + price of parts
Repairs requiring minimal disassembly (Examples: port testing, entry level virus/malware removal and Bios check.)
Repairs requiring moderate disassembly(Examples:Ram installation and hard Drive installation.)
Repairs requiring almost complete disassembly (Examples: board replacement and hardware replacement due to accidental damage.)
* parts not included in pricing / labor to be decided by service technician.
Important Information: All software must be purchased or provided before installation. Please backup your data before leaving your system, or your data may be lost. If your system will not boot, and you request we attempt data backup, this will result in additional labor fees. We cannot guarantee that a backup will be successful. Under normal circumstances, diagnosis is 2-3 days. The beginning of a school semester or during a virus outbreak, diagnosis can take longer than normal. Part orders may effect turnaround time as well. Lowest price guarantee applies only to labor costs and local repair centers only. Labor warranty does not apply to virus removal.
Service and support from the people who know your Apple products best.
Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
Safeware Protection Plan is a hardware warranty including accidental damage protection to cover, drops, liquid, damage or mechanical failure. With $0 deductible, you can rest assured. Depending on the plan, the coverage extends past the manufacturer’s original protection coverage. Protect your computer and other tech products against accidental damage with Safeware. Visit the SAC Tech Store to learn more.
The plans include hardware failures and accidental damage protection from:
• Flood, fire and vandalism
• Cracked Screens
• Power surge
• Accidental drops, falls, and collisions
• Liquid Spills or Damage