Customer Service Representative

Program Type: Hybrid
Program Level: Continuing Education
Department: Continuing Education
Institute: Business & Entrepreneurship
College: NVC

What is the Customer Service Representative program?

Our Customer Service Representative training program will equip you with the skills you need to positively interact with customers in a helpful and professional manner. You will gain an understanding of effective communication styles and techniques by sharpening business writing and interpersonal skills. Learn creative thinking, problem-solving, and crucial conflict management skills including dealing with anger and using the Agreement Frame. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and how to better manage ourselves for a professional image. Real-world examples are used to help students navigate their communication skills in various business situations. Participants will also receive Mental Health First Aid training.

 

Courses 

  • Critical Elements of Customer Service - MRKG 1091
  • Critical Thinking - BMGT 1004
  • Call Center Training - ITSC 1044
  • Communication and Listening Skills - COMG 1040
  • Conflict Resolution - COMG 1045
  • Computer Skills - ITSC 1012
  • Business Writing - POFT 1004
  • Time Management - BMGT 20064
  • Interpersonal Skills - BUSG 1012
  • Mental Health First Aid - PMHS 1091

 

Program Information

Time Commitment

80 Contact Hours

6 Week Training

Certification

Alamo College Certificate of Completion 

Career Outlook

Learn more at the Alamo Colleges Career Coach website

Plan of Study.png

View CE Schedule 

 

Program Requirements

Possess proficiency in English (reading, writing, and speaking skills)

You are at least eighteen (18) years of age

Some high school

Must have access to computer/tablet and internet

 

Tuition

$1,224
Effective Sept 1, 2022 - Dec 31, 2022
 

Financial Aid Resources

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TPEG

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WIOA

 

Contact Information

CE Tier 2

Phone: 210-212-5266 (Option 4)
Email: CETier2@alamo.edu
Campus: District Support Office

CE Specialist 

Vanessa Bailey

Phone:210-485-0845
Email:
dst-alamoICD@alamo.edu
Campus: District Support Office

CE Specialist

Vanessa Barrera

Phone:210-485-0860
Email:
dst-alamoICD@alamo.edu
Campus: District Support Office

Additional Information

For assistance with program information or registration, email us at CETier2@alamo.edu and our CE staff will get back to you. Thank you.