Customer Service Representative
What is the Customer Service Representative program?
|Our Customer Service Representative training program will equip you with the skills you need to positively interact with customers in a helpful and professional manner. You will gain an understanding of effective communication styles and techniques by sharpening business writing and interpersonal skills. Learn creative thinking, problem-solving, and crucial conflict management skills including dealing with anger and using the Agreement Frame. Participants also learn more about the six elements of our communication with others that help us reveal appropriate information about ourselves, and how to better manage ourselves for a professional image. Real-world examples are used to help students navigate their communication skills in various business situations. Participants will also receive Mental Health First Aid training.
80 Contact Hours
6 Week Training
Alamo College Certificate of Completion
Career OutlookLearn more at the Alamo Colleges Career Coach website