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Information Technology Services

Browser Checklist

The following items should be checked or completed prior to attempting to access ACES and AlamoENROLL Test Prep modules. Administrator rights to the computer(s) being used will be required.

Support Browsers

The latest version of Google Chrome and Mozilla Firefox are the recommended browsers to work best when completing AlamoENROLL modules. Whichever browser you choose, we highly recommend updating to the latest version.  

Disable Pop Blockers

The Test Prep module is considered a “pop-up” by whichever browser you are using. If you have a pop-up blocker enabled in that browser, the module will not open. Make sure pop blockers are disabled. 

How to disable pop-up blocker in Google Chrome
  • On your computer, open Chrome.
  • At the top right, click the 3 dots and select Settings.
  • At the bottom, click Advanced.
  • Under "Privacy and security," click Content settings.
  • Click Popups.
  • At the top, change the setting to Allowed.
How to disable pop-up blocker in FireFox
  • On your computer, open Firefox.
  • Click on the menu button.
  • Click on Options.
  • Select the Privacy & Security panel.
  • Under the Permissions section, uncheck the box next to the Block pop-ups window to disable the pop-up blocker.
How to disable pop-up blocker in Safari
  • On your computer, open Safari.
  • Click the menu button.
  • Choose Preferences when the drop-down menu appears.
  • Click the Security tab.
  • In the Web Content section, select the check box next to the option call Block pop-up windows.
How to disable pop-up blocker in Microsoft Edge
  • On your computer, open Edge.
  • At the top right, click the 3 dots and select Settings.
  • On the left side, click Cookies and site permissions.
  • Scroll down to and click on Pop-Ups and redirects.
  • Under Allow select Add and enter [*.]alamo.edu

Third-party toolbars such as Google Toolbar or Yahoo Toolbar also contain pop-up blockers and will need to be uninstalled or disabled. Toolbars normally appear at the top of your browser window.

Network Firewall Settings

If accessing ACES and Alamo ENROLL Modules from another institution, please consult with your local IT Network Administrators to ensure these ports are allowed through any network firewalls. If firewalls are blocking any of the ports below, students may experience server time out errors. 

  • Port 4445 needs to be open for access to the Alamo Colleges self-service system within ACES. Self-service is used by students to look up Banner IDs, ACES Usernames, Email passwords and other personal information.
  • Port 8444 needs to be open for access to the central authentication system used by Instructure Canvas. Instructure Canvas is the learning management system which hosts Alamo Colleges’ online courses and the Test Prep Module.   

For further questions, please contact Alamo Colleges Support Central at 210-485-0555.