Complaint Procedures

The Importance Of Your Complaint 

• The Alamo Colleges Police Department recognizes that its employees are responsible for their conduct where the public is concerned.
  
  The Department also acknowledges that, at certain times, conflicts between citizens and agency employees can arise. It is essential to the safety of our community that the relationship between the police and citizens be built on confidence and trust. Law enforcement cannot be effective without this vital conviction by both entities.

• Police Officers must be free to exercise their best judgment and initiate proper action in a reasonable, lawful, impartial manner, without fear or reprisal.
  
  At the same time, they must observe the rights of all people. The complaint process and appropriate disciplinary procedures not only subject agency members to corrective action when they conduct themselves improperly, but the guidelines also protect them from unwarranted criticism when they discharge their duties properly.

• A disagreement over the validity of a traffic violation is not a complaint. Such disagreements should be directed to the court or individual that has jurisdiction in the matter.

• The Police Department realizes that confusion, different perceptions, or the timelines of information sometimes will result in descriptions that produce different versions of the same incident. Beyond legitimate error, however, the deliberate making of a report that the complainant knows to be false or misleading could constitute a violation of State Law.

Complaint Procedures

• The complain process is designed to deal with each case factually and fairly. Citizens who file complaints are treated respectfully, and their accusations are taken seriously.
  
  All complaints are investigated thoroughly, and all findings are based on impartial evidence gained during the investigation.
• However, many complaints can be explained satisfactorily by telephone call to the Non-Emergency Dispatch at 210-485-0099 and ask to speak to the Supervisor on duty. The Supervisor will then contact you to discuss a solution.