Information Technology
The Information Technology Department provides planning, coordination, installation, and maintenance of campus technology and it provides technical support to all academic, student and administrative units. We also provide recommendations for purchasing, equipment setup, installation of hardware and software, implementation of off-campus connectivity, and assists other departments with planning.
Tech Support
| NLC College Help Desk |
Phone: 210-486-5777 |
Operating Hours: Mon - Fri: 8am - 5pm |
||
| District Support Central Help Desk |
Phone: 210-485-0555 |
Operating Hours: Mon - Fri: 8am - 12am |
The health and wellness of students and staff of Alamo Colleges District is our highest priority. Currently, the NLC campus is closed and all staff will be working remotely.
Contact Information
Contact Information
Location:
Library (NLIB) 306
Phone:
(210) 486-5777
Email:
nlc-helpdesk@alamo.edu
The health and wellness of students and staff of Alamo Colleges District is our highest priority. Currently, the NLC campus is closed and all staff will be working remotely.
Computer Labs
Computer Labs
There are two open-access computer labs available for students on campus. Our goal is to provide an open computer lab environment for students in support of Faculty instruction.
Students are expected to follow all Acceptable Use of Information Technology Resources guidelines posted in the student computer labs.
Students will be required to use their Banner ID to log into the computers.
OPEN COMPUTER LABS FOR ALL STUDENTS
| Location | Hours of Operation |
| Student Commons (STCM) 204 |
The health and wellness of students and staff of Alamo Colleges District is our highest priority. Currently, the NLC campus is closed and all staff will be working remotely. |
| Library (NLIB) 237 |
|
Software available on all computers:
- Internet Explorer
- Mozilla Firefox
- Google Chrome
- MS Visual Studio (STCM204)
- Eclipse (STCM204)
- Respondus Lockdown Browser
- Microsoft Office 2016
- GoPrint Pay-for-Print
Warning: Please use a flash drive to save all of your documents. All user data is erased from computers during overnight maintenance.
Student Resources
Technology Resource Guide
Technology Resource Guide
Information on Minimum Hardware and Software requirements, purchasing information and assistance.
Technology Resource Guide for Students
ACES
ACES
Aces is a secure portal that provides students, staff, and faculty with access to various applications using a single sign-on. As an ACES user, you will have access to Canvas, Email, Class Rosters, Training Resources and Library Resources. Aces will also provide you with the latest information of events and important news taking place with your college.
Go to ACES
Canvas
Canvas
The Alamo Colleges District have transitioned to anew Learning Management System (LMS) which means each of your courses will use Canvas.
Whether it's your online or web-enhanced course, you won't be disappointed with this new tool! To learn more about Canvas, access the Canvas Quick Guide.
Features in Canvas
- Communication Preferences: get your notifications via e-mail, Facebook or text messages.
- Integrated Calendar: calendar events automatically populate into a single calendar -- subscribe to it with Google Calendar, iCal or Outlook.
- Chat/Video: built-in video and live chat give an extra dimension to the learning experience.
- Assignment Submission: allow assignment submissions in a variety of ways, including webpage, MS Word documents, videos, audio, or even slide shows.
Faculty: Please consult the Start/End of Semester Canvas Course Checklist to prepare and conclude your Canvas course each semester.
AlamoENROLL
Student Equipment Loan
Student Equipment Checkout
Current Northweast Lakeview College students who are registered for Summer 2020 or Fall 2020 courses may qualify for for loaner laptops and/or hotspots.
Eligibility Requirements for Loaner Internet Hotspots or Laptops:
- Must be enrolled in Summer or Fall 2020 courses at Northeast lakeview College and have an Active Student College ID or a State Photo ID.
- For Hot Spot loans, Student must attest that you do not currently have high-speed Internet connectivity at your home.
- Equipment is being loaned on a term-by-term basis and must be returned at the end of term, unless enrolled for Fall 2020.
Laptop and/or Internet Hotspot Request Process:
- Please fill out the following form and wait to receive notification from Information Technology. An appointment will be set up for technology pick up.
- A form will be sent to the student's school email account. A digital signature will be required. If unable to provide a digital signature a physical form will be provided during pick up.
- Equipment will be distributed at the NLC Campus (by the flag pole circle) using contactless delivery.