About NLC College Offices Information Technology
College Offices

Information Technology

The Information Technology Department provides planning, coordination, installation, and maintenance of campus technology and it provides technical support to all academic, student, and administrative units. We also provide recommendations for purchasing, equipment setup, installation of hardware and software, implementation of off-campus connectivity, and assists other departments with planning.       

  • Northeast Lakeview College

    IT Hours of Operation

    Phone: 210-486-5777

    Student Registration & Enrollment:Option 1

    Canvas Support:Option 2

    NLC IT Support:Option 3
    Fall and Spring
    Monday-Thursday: 7AM-9PM
    Friday: 7AM-5PM
    Saturday: 9AM-1PM
    Summer
    Monday - Thursday: 7AM-7PM
    *After Hours support, see below (see below)

    District Information Technology

    Help Desk Hours of Operation

    Local: 210-485-0555

    ACES Password Issues: Option 1

    Canvas Support: Option 2

    District IT Support: Option 4

    Current Hours of Operation: Option 5

    Toll Free: 866-493-3947

    Click Here for District ITS Hours

  • Computer Labs

    There is open-access computer lab(s) available for students on campus. Our goal is to provide an open computer lab environment for students in support of Faculty instruction.  Students are expected to follow all Acceptable Use of Information Technology Resources guidelines posted in the student computer labs.

    Students will be required to use their Banner ID to log into the computers where applicable.

      Warning: Please use a flash drive or cloud storage to save all of your documents.  All user data is erased from computers during overnight maintenance and when the computer is restarted. 

    OPEN COMPUTER LAB(S)

    Location Hours of Operation 

    NLIB 237

    2nd Floor of Comal Learning Resource Center

    Fall and Spring

    Monday - Thursday 8 am-7 pm

    Friday 8am-5pm

    Summer

    8 am-7 pm

    Software available on all computers:

Student Resources

Technology Resource Guide

Technology Resource Guide

Information on Minimum Hardware and Software requirements, purchasing information and assistance.

Technology Resource Guide for Students

Technology Resource Guide for Students (PDF)

Alamo Online

ACES

ACES

Aces is a secure portal that provides students, staff, and faculty with access to various applications using a single sign-on. As an ACES user, you will have access to Canvas, Email, Class Rosters, Training Resources and Library Resources. Aces will also provide you with the latest information of events and important news taking place with your college.
 
 
Go to ACES 
Canvas

Canvas

The Alamo Colleges District have transitioned to anew Learning Management System (LMS) which means each of your courses will use Canvas.
 
Whether it's your online or web-enhanced course, you won't be disappointed with this new tool! To learn more about Canvas, access the Canvas Quick Guide.
 

Features in Canvas

 
  • Communication Preferences: get your notifications via e-mail, Facebook or text messages.
  • Integrated Calendar: calendar events automatically populate into a single calendar -- subscribe to it with Google Calendar, iCal or Outlook.
  • Chat/Video: built-in video and live chat give an extra dimension to the learning experience.
  • Assignment Submission: allow assignment submissions in a variety of ways, including webpage, MS Word documents, videos, audio, or even slide shows.
Faculty: Please consult the Start/End of Semester Canvas Course Checklist to prepare and conclude your Canvas course each semester.
 

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Student Equipment Loan

Current Northeast Lakeview College students who are registered for courses may qualify for loaner laptops.

Eligibility Requirements for Loaner Laptops:

  1. Must be enrolled in the current semester at Northeast Lakeview College and have an Active Student College ID or a State Photo ID.
  2. Equipment is being loaned on a term-by-term basis and must be returned at the end of the term - unless enrolled for the next term.  Equipment is limited, we apologize in advance if we are unable to provide a device.

Laptop Request Process:

*Limited Stock Remaining

  1. Please fill out the following form, a copy of the form will be mailed to you and the Checkout Team.
  2. Schedule a pickup time and date.
  3. Equipment will be distributed at the NLC Campus from Comal Learning Resource Center 306.  Entry on College grounds may require Health Screening.  Please arrive on time for your appointment.