Information Technology

The Information Technology Department provides planning, coordination, installation, and maintenance of campus technology and it provides technical support to all academic, student, and administrative units. We also provide recommendations for purchasing, equipment setup, installation of hardware and software, implementation of off-campus connectivity, and assists other departments with planning.       

  • NLC College Help Desk  

    Phone: 210-486-5777
    Email: nlc-helpdesk@alamo.edu

        

    Operating Hours:

    Mon - Thurs: 8am - 7pm

    Fri: 8am - 5pm

    First Saturday of Month: 9am - 1pm 

    See Tab for Computer Labs hours.

    District Support Central Help Desk     

    Phone: 210-485-0555
    Toll-Free: 866-493-3947
    Email: helpdesk@alamo.edu

        

    Operating Hours:

    Mon - Fri: 8am - 12am
    Sat: 9am - 9pm
    Sun: 11am - 12am

     

  • Computer Labs

    There are open-access computer lab(s) available for students on campus. Our goal is to provide an open computer lab environment for students in support of Faculty instruction.  Students are expected to follow all Acceptable Use of Information Technology Resources guidelines posted in the student computer labs.

    Students will be required to use their Banner ID to log into the computers where applicable.

      Warning: Please use a flash drive or cloud storage to save all of your documents.  All user data is erased from computers during overnight maintenance and when computer is restarted. 

    OPEN COMPUTER LABS FOR ALL STUDENTS

    Location Hours of Operation 
     Library 124

    Monday - Thursday 8am-7pm

    Friday 8am-5pm

    Software available on all computers:

    • Microsoft Edge
    • Mozilla Firefox
    • Google Chrome
    • Respondus Lockdown Browser
    • Microsoft Office Suite
    • GoPrint Pay-for-Print

Student Resources

  • Technology Resource Guide

    Information on Minimum Hardware and Software requirements, purchasing information and assistance.

    Technology Resource Guide for Students

    Technology Resource Guide for Students (PDF)

  • ACES

    Aces is a secure portal that provides students, staff, and faculty with access to various applications using a single sign-on. As an ACES user, you will have access to Canvas, Email, Class Rosters, Training Resources and Library Resources. Aces will also provide you with the latest information of events and important news taking place with your college.
     
     
    Go to ACES 
  • Canvas

    The Alamo Colleges District have transitioned to anew Learning Management System (LMS) which means each of your courses will use Canvas.
     
    Whether it's your online or web-enhanced course, you won't be disappointed with this new tool! To learn more about Canvas, access the Canvas Quick Guide.
     

    Features in Canvas

     
    • Communication Preferences: get your notifications via e-mail, Facebook or text messages.
    • Integrated Calendar: calendar events automatically populate into a single calendar -- subscribe to it with Google Calendar, iCal or Outlook.
    • Chat/Video: built-in video and live chat give an extra dimension to the learning experience.
    • Assignment Submission: allow assignment submissions in a variety of ways, including webpage, MS Word documents, videos, audio, or even slide shows.
    Faculty: Please consult the Start/End of Semester Canvas Course Checklist to prepare and conclude your Canvas course each semester.
     

    Download Respondus Lockdown Browser

  • AlamoENROLL

    How to Apply to the Alamo Colleges?

  • Student Equipment Checkout

    Current Northeast Lakeview College students who are registered for courses may qualify for loaner laptops and/or hotspots.

    Eligibility Requirements for Loaner Internet Hotspots or Laptops:

    1. Must be enrolled in the current semester at Northeast Lakeview College and have an Active Student College ID or a State Photo ID.
    2. For Hotspot loans, students must attest that they do not currently have Internet connectivity at their home.
    3. Equipment is being loaned on a term-by-term basis and must be returned at the end of the term - unless enrolled for the next term.

    Laptop and/or Internet Hotspot Request Process:

    1. Please fill out the following form and wait to receive notification from Information Technology. An appointment will be set up for technology pick-up.
    2. A form will be sent to the student's school email account. A digital signature will be required. If unable to provide a digital signature a physical form will be provided during pick up.
    3. Equipment will be distributed at the NLC Campus (by the flag pole circle) using contactless delivery.