Records and Transcripts

Both current and former students can request transcripts online via ACES.

• Current students can access web services at the top left corner of their ‘Student’ page.
  
  Web Services > Student tab  > Student Records > Request Official Transcript
  
  

• Former students can access web services at the bottom left side of their ‘Home’ page.
  
  Web Services > Student tab > Student Records > Request Official Transcript
  
  

 Within the ordering process, you will have the following options available:

• Hold for Grades: your transcript will not be produced until the in-progress term has ended, and all grades are posted to your record.

• Hold for Degree: your transcript will not be produced until the in-progress term has ended, and all grades with your degree award have been posted. This may be as many as 45 days after the end of the applicable term.

• Include Attachments: you may include attachments to accompany your request if required by the recipient.

There is a minimum charge of $10.00, via credit or debit card, per transcript.

A $5 discount will be applied within the order when the PDF option is specified as the delivery method for those eligible requests.

Overnight delivery is available for an additional charge.

Required Information

• Correct name and billing address for the credit/debit card used
• Year attended from & to
• Birth Date
• First name & Last name
• Current address with city and state
• Primary Email address
• Primary reason for order (list to choose from)

Recipient:

• Type (list to choose from)
• Designated ‘Attention to’ or department
• Physical address with city and state
• Email (when PDF option is utilized)

Important Notes: 

If you need official transcripts for a third party, they must be sent directly to their email address.

1. Transcripts are NOT printed on campus.  ALL transcripts are printed and mailed from an off-site location after a request is made.  For this reason, it is not possible to pick up a transcript in person on the same day as your request.
   
   Transcript request take 3 to 5 business days to be processed when it is a printed transcript.  PDF requests for students with no holds and/or issues within their request, are typically sent out within the hour of the order being processed.
   

   Need help with your transcript order?

   The best first step is to log in to your Parchment account, then visit the Parchment Help Center, where you can find answers to frequently asked questions and articles to support your needs. Parchment assistance tools may be found at this link.

   During peak transcript request periods, the processing time for your transcript may be longer.
   
   
2. Students with a ‘transcript-hold’ will be able to request a transcript online, but until the hold is resolved, the transcript will not be sent out.
   
   For information on your transcript hold, contact the Alamo Colleges Call Center at 210-212-5266 or toll free at 1-844-202-5266.

Please know that by submitting your transcript request through the link below, there may be a delay submitting your official authorization to Parchment for the release of your transcript.

There is no delay requesting your transcript through your logged in ACES account.  If you need help retrieving your login information, please contact our helpdesk.

There is a minimum charge of $10.00, via credit or debit card, per transcript.

A $5 discount will be applied within the order when the PDF option is specified as the delivery method for those eligible requests.

Overnight delivery is available for an additional charge.

Required Information

• Correct name and billing address for the credit/debit card used
• Year attended from & to
• Birth Date
• First name & Last name
• Current address with city and state
• Primary Email address
• Primary reason for order (list to choose from)

Recipient:

• Type (list to choose from)
• Designated ‘Attention to’ or department
• Physical address with city and state
• Email (when PDF option is utilized)

Important Notes: 

If you need official transcripts for a third party, they must be sent directly to their email address.

1. Transcripts are NOT printed on campus.  ALL transcripts are printed and mailed from an off-site location after a request is made.  For this reason, it is not possible to pick up a transcript in person on the same day as your request.
   
   Transcript requests take 3 to 5 business days to be processed when it is a printed transcript.  PDF requests for students with no holds and/or issues within their request are typically sent out within the hour of the order being processed.
   

   Need help with your transcript order?

   The best first step is to log in to your Parchment account, then visit the Parchment Help Center, where you can find answers to frequently asked questions and articles to support your needs. Parchment assistance tools may be found at this link.

2. Students with a ‘transcript-hold’ will be able to request a transcript online, but until the hold is resolved, the transcript will not be sent out.
   
   For information on your transcript hold, contact the Alamo Colleges Call Center at 210-212-5266 or toll free at 1-844-202-5266.