San Antonio College Technology Tips for Students: Online Readiness

Technical Support and Mega Lab Information

San Antonio College

Phone: 210-486-0777
Email: sac-helpdesk@alamo.edu

Operating Hours
Monday - Thursday: 8 a.m. - 7 p.m.
Friday: 8 a.m. -5 p.m.

District Support
Central

Phone: 210-485-0555
Toll-Free: 866-493-3947 
Email: helpdesk@alamo.edu

Operating Hours
Mon – Fri: 8am – 12am
Sat: 9am – 9pm
Sun: 11am – 12am

Student Mega Lab

Phone: 210-486-0160
Email: sac-megalab@alamo.edu
In Person: Moody Learning Center-502 (5th Floor)

Fall & Spring Service Hours:
Mon-Thurs:8:00 a.m.-6:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
Summer Service Hours:
Mon-Thurs: 7:00 a.m.-7:00 p.m.

Student Resources: Learn more

Student Advocacy Center- HELPLINE: 210-486-1111
Mega Lab-Student Technology Training Workshops

Mega Lab Student Technology Training Workshops Calendar / Registration

Click on the Calendar Link.  From the calendar page,  you will need to click on the drop down arrow beside “Category” and select “Mega Lab Trainings” option. On the displayed page, select a desired training workshop and register.

Calendar
Equipment Loan Request

Equipment Loan 

Equipment Request Form Equipment Renewal Form Equipment Return Form

 

Tips to Take Care of Your Laptop:
  • Keep liquids away from your computer: Liquids can damage the laptop and corrupt data.
  • Keep food away from your computer: Crumbs cause keys to malfunction, attract bugs and can damage circuitry.
  • Have clean hands: Dirt and oils from fingers and wrists damage the protective finish on the laptop, keyboard and track pad.
  • Use a clean toothbrush to clean parts of your computer: Clean around the keys on the keyboard, exhaust fans and around the bezel of the screen to help with airflow and reduce heat buildup.
  • Prevent damage to the monitor: Remove obstructions (paper clips, pens, similar hard objects, etc.) on your keyboard before you close the lid.
  • Close the lid properly: Close the lid gently and hold from the middle of the screen. This protects the hinges which can crack and break if strong pressure is frequently used.
  • Hold the laptop by the base: Lifting the laptop by the display can deform or crack the screen.
  • Do not put heavy items on top of the laptop: This can damage the screen and internal components.
  • Do not expose the laptop to rapid temperature changes:  Temperature fluctuations can cause internal damage to the laptop, including data loss.
  • Do not leave the laptop in a vehicle: Avoid exposing the laptop to severe temperatures and possible theft.
  • Use a laptop bag: Laptop bags act as a protective barrier to reduce damage and scratches.
  • Use a laptop bag that fits: A properly fitted bag will help prevent damage to the laptop during transport.
  • Do not pull on the power cord: Pulling the power cord can damage the cord, socket, and plug. Instead, grab the actual plug and disconnect it from the wall socket.
  • Do not roll over the power cord with your chair: Rolling over the power cord can lead to a short and damage the power cord,  power supply and laptop.
  • Power Conservation: If not using the laptop for more than two hours, shut it down. The power consumption within those two hours is greater than that required to power on the laptop.
  • Battery Maintenance: Do not leave a laptop plugged in after the battery is fully charged.  Doing so will reduce the overall lifetime of the battery.
Low Cost Internet Information / Discount Programs

Programs are available to bridge the digital divide by providing Alamo Colleges students and employees with low-cost Internet Service.  Visit the link below for additional information:

https://www.alamo.edu/experience-the-alamo-colleges/current-students/low-cost-internet/

Canvas

How do I get help with using Canvas?

Students can click on the orange Help button at the top right corner of the screen while logged into Canvas to request help. Students can also call the Alamo Colleges District Helpdesk at 210-485-0555 and select option 2 or San Antonio College Helpdesk at 210-486-0777 during the normal business hours, 8 a.m. – 5 p.m.

Canvas Quick Guide > click here

Student Program and Purchase Resources

Below are a list of Software and Products available to students at a discounted price or Free 

Mircrosoft Office 365 Education:

https://www.microsoft.com/en-us/education/products/office

Adobe Creative Cloud: (Only applies to classes that require the use of Adobe products.)
NOTE: 
Root for password is the school you're associated with -SAC, NVC, PAC etc...

ACD-Adobe_Student_SignIn-Guide.pdf

Dell University Discount:

https://www.dell.com

Alamo Colleges Offered Discounts: 

alamocc.onthehub.com

Security Awareness Tips / Stay Safe Online
  • Be cognizant of FERPA guidelines
  • Do NOT save student data on your home computer
  • Keep your home computer updated with antivirus/security software
  • Do not click on links or attachments from senders that you do not recognize.
  • Do not provide sensitive personal information (like usernames and passwords) over email.
  • Watch for email senders that use suspicious or misleading domain names.
  • Inspect URLs carefully to make sure they’re legitimate and not imposter sites.
  • Do not try to open any shared document that you’re not expecting to receive.
  • Be especially cautious when opening attachments or clicking links if you receive an email containing the Alamo Colleges District warning banner indicating that it originated from an external source.

 

Be cautious of social engineering attacks (spam, spoofing, phishing, baiting, malware, scareware, adware, etc.).  Alamo Colleges Information Technology employees will never ask for your password in an email

Stay Safe Online: Read more here

Free Antivirus Products: 
Sign up for Alamo Alert

RAVE 

The Alamo Colleges District has teamed up with a new vendor to offer you an official emergency notification system that’s improved and easy to use.

The Alamo Colleges Alamo Alert system will be used to communicate with students, employees and other members of the Alamo Colleges Family in the event of a college emergency or weather-related delay or closure.

Among its many features, the Alamo Alert system can send email and text notifications directly to your mobile phone.

How to Sign Up

Step 1

Visit www.getrave.com/login/alamo and in the login fields, type your full Alamo student email address and the temporary password.

Step 2

Once logged in, add or confirm your name and mobile phone number. You can also add additional emails and mobile numbers.

Step 3

Test the system by having a text message and email sent to the information you supplied.

Step 4

Important: In order to receive messages sent to specific college and center locations, you must Opt-In.

Step 5

Click on the Opt-In Lists tab.

Step 6

On the next screen, on the right column, click on the name of the college(s) or center(s) you wish to join.

Step 7

On the same screen, select Done on the left top corner of the page.

Step 8

That’s it! 

You’re all set to receive Alamo Colleges Alamo Alerts in the event of an emergency situation or weather-related delay or closure.