Distance Learning Technical Support
Our Technical Support mission is to continually enhance services and exceed online student expectations through timely and consistent high-quality and professional IT support. We achieve this by providing customer-focused support that provides multiple service-level channels and technical resolutions to support online community challenges.
Help-Line Support
San Antonio College Helpdesk |
Phone: 210-486-0777 |
Summer Operating Hours |
District Support
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Phone: 210-485-0555 |
Operating Hours Mon – Fri: 8am – 12am Sat: 9 am – 9 pm Sun: 11 am – 12 am |
Walk-In Support
OTS Service Center |
Location: Moody Learning Center (MLC) 207 |
College-funded, no-charge services available [Read More] |
Ace Tech Store |
Location: Moody Learning Center (MLC) 207 |
Affordable repair services and educational sales discounts available [Read More] |
For quick support have the following info ready:
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Helpful Info:
Student ID Number | Student ID numbers have been assigned to all SAC students for conducting College business including registering for classes and requesting transcripts. ID numbers are sometimes referred to as your "Banner Student ID". |
Student Email Account | All Students of San Antonio College are REQUIRED to maintain an email account through Alamo Colleges for use with all College-related business. Email can be accessed via our web portal – ACES. |
ACES | ACES is San Antonio College’s web portal that serves as the single point of entry for our systems and services. Not only does the portal allow access to Banner self-service modules, but it also forms a cohesive and flexible interface that supports the integration of other university systems such as Canvas, eLumen, etc. For help on how to use your ACES click here. |
Alamo Colleges Mobile App | Alamo Colleges District Mobile App offers instant access to a variety of college resources to help keep you up-to-date with San Antonio College news and information. It's the must-have app for all members of the Alamo Colleges District! Click here to learn more. |
Canvas | All online courses at SAC are delivered via our course portal, Canvas. You can access Canvas directly through ACES. Login to ACES and click on the Canvas Link located on the right. For help with Canvas, please click on the Canvas Student Guide |
Read more Distance Learning Getting Started Tips and Frequently Asked Questions |