• Spring Semester 2024 • 

 A reservation is required for all equipment requests.

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Office of Technology Services

 
Welcome to the Office of Technology Services (OTS)

OTS manages the college's technology infrastructure and offers a wide range of services to assist members of faculty, staff, and students with their technical needs.  Our Mission is to provide the San Antonio College community with reliable and secure information technology infrastructure and services. 

Current Network and System Outages

 

Technical Support

San Antonio College

Operating Hours
Monday - Thursday: 8 a.m. - 7 p.m.
Friday: 8 a.m. -5 p.m.

Phone: 210-486-0777
Email: sac-helpdesk@alamo.edu

District Support Helpdesk

Operating Hours
Monday – Friday: 8 a.m. – 12 a.m.
Saturday: 9 a.m. – 9 p.m.
Sunday: 11 a.m. – 12 a.m.

Phone: 210-485-0555
Toll-Free: 866-493-3947 
Email: helpdesk@alamo.edu

Current Network and System Outages

Visit our Technical Support page for more information about our services, staff, and metrics.

Instructional Innovation Center

The Instructional Innovation Center (IIC), housed within OTS, assists faculty and staff in the use of technology. IIC offers both group and individual, hands-on training in the latest technology,  tools, and systems used at our institution. [Read more...]

Moody Learning Center
(MLC) 712
Monday - Friday:
8 am to 5 pm

Phone: 210-486-0712
Email: sac-iic@alamo.edu

Loan Equipment Distribution Center

The Loan Equipment Distribution Center, located on the second floor of Moody Learning Center, provides IT support via phone, walk-in, and email to San Antonio College's students, faculty, and staff. [Read More...]

 

Moody Learning Center
(MLC) 207
Monday - Friday:
9 am to 4 pm
Phone: 210-486-0030
Email: sac-servicectr@alamo.edu
One Button Studio

The One Button Studio is a simplified video recording setup that can be used without any previous video production experience. Create high-quality video projects available to all San Antonio College enrolled students, faculty, and staff. 

 

Moody Learning Center (MLC) 502 Hours: Monday - Friday: 8 am to 5 pm Email: sac-megalab@alamo.edu

 

3D Print Studio

3D Print Studio is available to all San  Antonio College currently enrolled students, faculty, and staff. Use for classwork, research, or a personal project. Conveniently located inside the Student Mega Lab room 502. No reservations are required and our 3D Printer experts are ready to assist you in the creation of your project. 

 

Moody Learning Center (MLC) 502 Hours: Monday – Friday: 8 am to 5 pm Email: sac-3dprint@alamo.edu

 

Mega Lab

The Student Mega Lab provides SAC students the space and resources to complete class work. Staff with specialized knowledge of operating system and key software applications are on hand to assist students with troubleshooting needs. [Read More...]

Moody Learning Center
(MLC) 502
Phone:
210-486-0160
Email:
sac-megalab@alamo.edu

Service Hours
by Semester

Spring and Fall Semester
Monday to Thursday - 8 am to 6 pm
Friday - 8 am to 5 pm

Summer Semester
Monday to Thursday - 7 am to 7 pm

The Student Mega Lab provides students with computer use and support at San Antonio College. In-person and online technology training workshops are available for students on our monthly calendar. Workshops and training sessions range from basic to advanced technical skills.  

Student Computer Training Workshops

Ace Tech Store

The Ace Tech Store is your one-stop shop for all of your technology needs. Offering repairs, sales, and workshops - the SAC Tech Store is your place to shop learn, and explore.  [Visit the Ace Tech Store website]

Moody Learning Center
(MLC) 207
Hours:
Monday - Friday: 8 am to 5 pm
Phone: 210-486-0942
Email:sac-techstore@alamo.edu

Low-Cost Internet and Devices 

Programs are available to bridge the digital divide by providing Alamo Colleges students and employees with low-cost Internet Service.  Click on the Learn More button for more information.

Learn more 

Technology Support Resources

The Office of Technology Services (OTS) provides technology resources, training, and workshops to all San Antonio College faculty and staff. The Instructional Innovation Center (IIC), housed within OTS, provides in-person and online training workshops that offer both group and individual, hands-on training in the latest technology, tools, and systems used at our institution. Our How-To Self-Help Guides through Canvas is a go-to resource offering online tutorial videos and support materials on dozens of systems and services to help improve your skills.

Hybrid Work-IT Resources

Contingency Planning

Remote Readiness When You Need It

This page provides information on tools, common tasks, training, and available resources that can help you ensure your administrative work and academic course is remote digital ready in the event of a pandemic, inclement weather, or other closure of San Antonio College’s physical spaces.


Click the link below to learn more.

Remote Readiness

For questions, please contact our SAC Helpdesk at 210-486-0777.

How-To Self-Help Guides

SAC Instructional Technology Resources

We offer how-to and self-help guides, and online training videos available to help you get the most out of the systems and services available here at San Antonio College.  Office of Technology Services - Instructional Innovation Center (IIC) is also available to assist faculty, staff, and guests of the College with technology issues with in-person requests.  We are committed to providing you with excellent customer service and prompt technical support solutions.

Faculty 
Staff

 

Computer Training Workshops

Our Office of Technology Services Instructional Innovation Center exists to provide support to
facilitate the learning, growth, and development of the faculty and staff at San Antonio College. 
In-person and online technology training workshops are available for faculty and staff on a
monthly basis.  Workshops and training sessions range from basic to advanced technical
offerings.

Faculty/Staff Worshops

The Student Mega Lab provides students with computer use and support at San Antonio College. In-person and online technology training workshops are available for students on our monthly calendar. Workshops and training sessions range from basic to advanced technical skills.  

Student Computer Training Workshops

 

 

Service Catalog

Browse the OTS Service Catalog by User Category or search our comprehensive A-Z index for easy access to IT services and expertise available to the San Antonio College community. 
The OTS Service Catalog describes the key services, points of contact, and request processes offered by the San Antonio College Office of Technology Services and District Information Technology Services.

Faculty

Staff

Student 

A-Z Index

 

SAC Tech Essentials 

OTS News and Events

Recent News

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