Student Resources

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Last Updated: 9/7/21

The health and wellness of students and staff of Alamo Colleges District is our highest priority.

Out of an abundance of caution, the Alamo Colleges District has made some temporary changes to the way we provide instruction and operate in light of the growing concerns related to the coronavirus.

 

The #AlamoTogether Pledge

Protect Ourselves and Our Alamo Colleges Family
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  • Wear face coverings when indoors

  • Practice physical distancing

  • Wash our hands frequently and use hand sanitizer

  • Participate in onsite weekly COVID-19 screenings

  • Get vaccinated to protect ourselves and others

  • Stay home if we’re feeling sick

Posted Health and Safety Requirements

The Alamo Colleges District requires employees, students and visitors to comply with the following measures to protect public health and safety, in accordance with our public health and safety procedure. View procedure C.2.19 »

Weekly COVID-19 Screening (PCR Testing) – Locations, Hours & Info

Effective Sept. 1, 2021, all employees, students and vendor personnel who are scheduled to regularly work or attend classes at an Alamo Colleges District site that provides onsite COVID-19 screening are required to complete a COVID-19 Screening (PCR test) each week. This screening effort provides early identification and quarantine of infections. 

  • In order to avoid false positives, individuals who have had COVID-19 within the past 90 days should not test. These individuals should report the reason for not completing a COVID-19 Screening Test to their campus Risk Coordinator.

  • All weekly COVID-19 screening (PCR testing) will be conducted onsite by Community Labs at each of the colleges, DSO and St. Philip's College - Southwest Campus. Screening (PCR testing) takes place during scheduled hours, or as arranged by campus administration for High School Programs students.
 
Information and Instructions
  • The screening is a painless, self-administered nose swab that only takes about a minute.

  • COVID-19 screening (PCR test) will be conducted on a walk-in basis during operating hours outlined below. No appointments are necessary, but pre-registration is recommended.

  • Your result will be available in 24 hours. You will receive an email and text notifying you when you can see your result.

Pre-Registration Instructions

  • Pre-register at alamo.edu/covid-screening.
    • Select "Site Type: School"
    • Select "Site Assigned", type "ACD" and select your home college.
    • Proceed with pre-registration and verification steps.

  • After pre-registering, you will receive a QR code via email and text. Please bring the QR code with you each time you come for a screening.

  • You only need to pre-register once. Save the QR code you receive and use the same one each time you get screened. 

  • Your QR code can be used at any Alamo Colleges District COVID-19 screening (PCR test) site.

View Video about the Process Pre-register for COVID-19 Screening (PCR Test)

 

COVID-19 Screening Hours of Operation & Locations

District Support Office
Boardroom Lobby
Monday: 8 a.m-noon
Tuesday: 8 a.m-noon
Thursday: 1:30-5 p.m.

Northeast Lakeview College
Performing Arts (NPAC)
Monday: 8 a.m.-noon
Tuesday: 3-7 p.m.
Thursday: 8 a.m.-noon
Friday: 9 a.m.-1 p.m.

 

Northwest Vista College
Mountain Laurel Hall - Room 101B
Monday: 1:30 p.m.-5:30 p.m.
Tuesday: 1:30 -7 p.m
Thursday: 8 a.m.-noon
Friday: 9 a.m.-1 p.m.

Palo Alto College
Student Center - Room 130
Monday: 8 a.m.-noon
Tuesday: 3-7 p.m.
Thursday: 8 a.m.-noon
Friday: 9 a.m.-1 p.m.

St. Philip's College
Watson Fine Arts
Monday: 1:30-7 p.m.
Tuesday: 8 a.m.-noon
Thursday: 1:30-5:30 p.m.
Friday: 9 a.m.-1 p.m.

Southwest Campus - Building 1
Monday: 1:30-5:30p.m.
Tuesday: 3-7 p.m.
Thursday: 1:30-5 p.m.
Friday: 9 a.m.-1 p.m

San Antonio College
Moody Learning Center Lobby
Monday: 1:20-5:30 p.m.
Tuesday: 8 a.m.-noon
Thursday: 1:30-7 p.m.
Friday: 9 a.m.-1 p.m.

Download the COVID-19 Screening Handout (PDF)

On-site health screening and temperature check
  • Health screenings, including temperature checks, are required upon arrival to any Alamo Colleges District location.

  • Once passing the screening, you will be supplied a wristband to wear and indicate you are approved to be on-site.
Self-Assessment

Everyone is asked to perform a self-assessment before visiting ACD facilities.

If you are have experienced any of the following symptoms or situations, please remain at home and contact your instructor or supervisor if you are expected on campus:

  • New or worsening cough

  • New or worsening shortness of breath

  • Chills

  • Repeated shaking with chills

  • Muscle pain

  • Headache

  • Sore throat
  • Loss of taste or smell

  • Diarrhea

  • Known contact with a person who is lab-confirmed to have had COVID-19 in the last 14 days

  • Traveled outside of the U.S. in the last 14 days
COVID-19 Reporting Process
  • Upon notification of exposure to COVID-19 or a positive COVID-19 test result, complete the COVID-19 Incident Reporting Form immediately and do not access campus.
  • We will work with you to complete the incident report process, including the identification of close contacts and a disinfecting plan.

Vaccine Information

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At the Alamo Colleges District, all students, faculty, and staff are strongly encouraged to get vaccinated.

To encourage more students to get vaccinated against COVID-19, the Alamo Colleges District established a Student COVID-19 Vaccine Recognition Program for students who become fully vaccinated against COVID-19 and report their vaccination status.

Get dates, locations, and information on COVID-19 vaccines.

 

Learn More

DO IT FOR SA

Text: You have the power to slow the spread of COVID-19 in our community. Wear a mask. Wash your hands. Practice physical distancing. Avoid gatherings. Call 311 for testing, support and resources related to COVID-19. covid19.sanantonio.gov

We are asking all San Antonio residents to do their part to contain the spread of COVID-19. To continue the downward trend in our community, it will require continued vigilance to help slow the spread and keep our loved ones safe.

Do it for you, do it for your loved ones, and do it for San Antonio!
For more information call 311 or visit the website.

Go to SA COVID-19 Website

Student Emergency Aid


Male student smiling next to text: Student Emergency Aid

Student Emergency Aid

To support our students through this crisis, Alamo Colleges District has established Student Emergency Aid to provide emergency resources for students who need temporary assistance.

This overarching program of financial relief for students is made up of several different funds including:

  • the Federal Emergency Aid (CARES Act, CRRSAA, and ARP)

  • the Alamo Colleges Foundation’s Student Impact Fund

  • the colleges’ Advocacy Centers

Learn More

Laptop & Wi-Fi Hotspot Check-Out for Students


Illustration of woman using a laptop

In support of remote learning, laptops and Wi-Fi hotspots are available for any currently enrolled Alamo Colleges student in need of a reliable computer or internet access. These resources are available free of charge on a first-come, first-served basis. Devices are fully equipped for remote learning and checked out for the entire term.

Students should contact their home college’s Information Technology department during their hours of operation (Monday–Friday, 8 a.m.–5 p.m.).

SAC: 210-486-0777
SPC: 210-486-2777
PAC: 210-486-3777
NVC: 210-486-4777
NLC: 210-486-5777

Libraries & Labs

All Alamo Colleges libraries have e-resources available 24/7.

Librarians are available online to assist students, faculty and staff.

Find Your Library Here

Campus Internet Access

It is convenient and easy for you to check out a loaner laptop or hotspot from one of the colleges.

If for some reason you prefer not to do this, designated parking lot hotspots are available at the colleges for students and their family members to access campus Wi-Fi.

Students and family members are encouraged to stay in vehicles and practice social distancing. Directional signage will guide students to the locations.

Wifi Hotspot Location Maps:

NLC NVC PAC
 
SPC SAC  

Low-Cost Home Internet Service

Programs are available to bridge the digital divide by providing students low-cost internet service.

Potential benefits include low-cost internet access, no in-home Wi-Fi modem fee, no deposits, no installation fees and no term commitments for qualifying households.

Learn More

Student Food Support

San Antonio Food Bank Logo

ACD is partnering with the San Antonio Food Bank to provide support to our students during this period of distance learning.

Please contact the SAFB Helpline at 210-431-8326 or refer to the online form at https://safoodbank.org/help/

Our on-campus college advocacy centers sponsor recurring food pop-up markets. Visit Advocacy Centers for more info.

Safe Rental Book Returns

Text: Safe Rental Book Return next to Book icon

If you have any questions or concerns, please contact the bookstore director, Patrick Quilty, at pquilty@alamo.edu.

COSA and Bexar County Housing/Rental Assistance Programs Available

COSA and Bexar County Housing/Rental Assistance

COSA Housing/Rental Assistance

San Antonio residents experiencing emergency and hardship can access several resources available through the City of San Antonio Fair Housing/COVID-19 Emergency Assistance Program. One of those resources is the Emergency Rent & Mortgage Assistance program.

To qualify for the program, applicants must:

  1. be the primary lease or mortgage holder;
  2. provide proof of hardship;
  3. meet income requirements.

For questions and more information about the program:

Visit the SanAntonio.gov webpage

Bexar County Temporary Rental Assistance Measure (TRAM) 


The Bexar County Temporary Rental Assistance Measure (TRAM) provides up to 1 - 3 months of temporary rental assistance to residents whose income has been negatively impacted by the COVID-19 pandemic.

Applicants must be at or below 100% of the Area Median Income AND you must live in unincorporated Bexar County or one of its 26 suburban cities AND provide proof of unemployment or a reduction of income due to COVID-19.

For questions and more information about the program:

Visit the Bexar.org webpage


Your Guide to Accessing Important Student Services

My Digital Backpack

Find information on:

  • Support Services
  • Health & Well-being
  • Registration & Enrollment
  • Technology
  • Having Fun Staying In
  • COVID-19 Response
  • My Rights & Responsibilities

View My Digital Backpack

Image of a backpack with text: Digital Backpack
Academics

For the Fall 2021 semester:

  • Most courses will take place remotely for the first two weeks of the semester (Aug. 23-Sept. 6). College operations will continue at Level 2 staffing. Essential student support including college advising, Advocacy and Welcome Centers, as well as instructional support services including libraries and tutoring services.

On-campus classes will be prioritized for courses that require in-person instruction, and the colleges and regional centers will manage the number of individuals on-site at the same time to ensure appropriate occupancy for the designated level.

Canvas is the primary means of communication. Faculty use the Canvas announcements and inbox features to share information about coursework.

Students are strongly encouraged to monitor their ACES email and Canvas for ongoing updates. In addition, students are strongly encouraged to take the one-hour training called Remote Ready Boot Camp: Student, available to them in Canvas.

 

View the RRBC Access Guide

Advising & Registration

Advisors Are Here to Support You

Message from your Advisor: We want you to know that our number one priority is you and your success. Your advisor will be there to guide you every step of the way.

Communicating with your Advisor: To keep you informed, advisors are reaching out via remote means, including online updates and support, text messaging, phone calls and even video conferencing.

Reach out to your advisor with any questions or concerns that you have as you begin engaging in your courses remotely. They are available to you via email using your student ACES email.

You will also receive a weekly text message from your advisor. When you do, you can text them back and they will respond to your text within 24 to 48 hours. Your advisor is there to help you stay on track for the semester as well as for the duration of your academic and career journey.

Advising Appointments Go Remote: Advising appointments are available using Zoom.

Information about zoom appointments will be sent to your email. 

If Zoom is not an option for you, please let your advisor know. We also have on-site student support available.

Advocacy & Counseling

The Alamo Colleges District is prepared to assist students with issues that can negatively impact stress, focus and student performance.

We will provide case-management support and this may come in different forms. Some of the services available include food, emergency aid, counseling, and referrals for public assistance.

 

The Alamo Colleges Helpline is available Monday-Thursday 8 am-7 pm and Fridays 8 am- 5 pm at (210) 486-1111.

Advocacy Centers

Northeast Lakeview College Northwest Vista College
Palo Alto College St. Philip's College
San Antonio College  

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Communication

Stay Informed, Stay Connected:

  • Find the support resources you need.
  • Keep up with your coursework.
  • Stay up to date with the latest Alamo Colleges news. Follow the links listed below to stay in the know.
  • ACES e-mail account: The official form of communication. We will be sending you updates, so please check regularly.
  • CANVAS: Your instructors may be communicating with you through your CANVAS course.
Website Updates:
Social Media: 
  • Check the college’s social media channels for updates and information.
How you can communicate with us:
  • E-mail: We will be checking our e-mail regularly, so please reach out to us.

  • Chat: Some college websites have a chat feature.
Student Hotline

Local:
21ALAMO (210-212-5266)

Toll Free:
1-844-20ALAMO (1-844-202-5266)

Student Hotline Hours:
Monday – Friday, 8 a.m. - 5 p.m.

Disability Support Services

We want to make sure you get the support you need to complete your courses successfully.

See Section 5 in the Remote Ready Boot Camp: Student, available in Canvas for a list of services and resources to support remote learners with disabilities.

Disability Services Offices

Northeast Lakeview College

Phone: 210-486-5487

Email: nlc-dsscounsel@alamo.edu

Northwest Vista College

Phone: 210-486-4466

Email: nvc-access@alamo.edu

Palo Alto College

Phone: 210-486-3020

Email: cgibbs3@alamo.edu

St. Philip’s College

MLK Campus

Phone: 210-486-2199

Southwest Campus

Phone: 210-486-7175

Email: mbotello@alamo.edu

San Antonio College

Phone: 210-486-0020

Email: kmccarty10@alamo.edu

 
Payment

Please check the Financial Aid website for updates!

Financial Aid:

  • Financial Aid website

  • or call to speak to a Financial Aid advisor.

    Local: 210-21ALAMO (210-212-5266)
    Toll-Free: 1-844-20ALAMO (1-844-202-5266)

Paying Tuition:

You are able to pay your tuition for the semester in the following ways:

  • Credit Card: Pay on-line through your ACES Account
  • Check: Pay on-line through your ACES account.
  • Cash: Alamo College is still working on a process to pay by cash. Please check the website for updates.

Visit the Business Office Page for more information


Paying for College

Free Application for Federal Student Aid
Student Financial Aid
Scholarships and Other Aid
Veterans Benefits
Alamo Colleges Foundation Scholarships

Student Support

To provide access to higher education for our community, all five Colleges offer access to support services for students while we teach, learn and work remotely.

Select your college below to learn more about our on-site and remote support offerings.

Northeast Lakeview College Northwest Vista College
Palo Alto College St. Philips College
San Antonio College  

Student Forms Library – fillable and electronically submittable forms for disabilities, enrollment services, counseling, veterans (some under construction)

Student Code of Conduct - behavioral expectations of students in order to protect and foster the learning environment

Course Catalog - outlines the rights and responsibilities of students

Access to Technology

Software & WiFi

BiblioTech is Offering Internet Hotspots and Tablet Loan Program

Devices include 150 new Internet hotspots available for checkout.

BiblioTech branches are providing curbside service for Bexar County residents, including Alamo College’s students and employees, to pick up/drop off tablets and Internet hotspots for use at home.

Though the checkout process will be different than what regular visitors are used to, patrons can expect to borrow tablets and hotspots for three weeks and will need to bring an ID to check out devices.

To make a reservation, patrons should call the BiblioTech branch where they would like to check out a device between 9 - 11 a.m. – with curbside service only available from 11 a.m. to 1 p.m. at all branches. Call BiblioTech East, 210-631-0230; BiblioTech South, 210-631-0180; or BiblioTech West, 210-631-0190.

 

Wifi Hotspot Location Maps:

NLC NVC PAC
 
SPC SAC  

Canvas: All courses are facilitated through Canvas, the Alamo Colleges District learning management system. You can access Canvas through ACES.

Remote Ready Boot Camp: Students provides “how-to” tips for taking courses in Canvas. You’ll find the module in your Canvas course list.

Zoom: Your instructors and your advisors will be using Zoom to interact with you.

  • Using Zoom via the Web: You do not have to set up an account because Zoom is available via the web: Alamo.zoom.us. Faculty and staff will send you meeting invites, and you can join the meetings by simply clicking on the link.
  • Using Zoom via the App: If you choose to download the zoom app, you must sign in. The company domain name is: alamo. Once that information is entered, you will be directed to the ACES login page. Simply log in to your ACES account and your available meetings will appear.

Adaptive Equipment

Eligible students may contact your DSS Office for assistance with the following: 

Tutoring

The Alamo Colleges District offers online/remote tutoring with both our regular in-house tutors and external tutors through Brainfuse. for all Alamo Colleges students.

Brainfuse Online Tutoring can be accessed from within ACES or from any Canvas course:

  • Select Live Help if you have a quick question – sessions are 30 minutes.
  • Select Tutor Match if you want to work with an in-house tutor.
  • Select Writing Lab if you want a paper reviewed in 24 hours.

You have 7 hours for use with Live Help and the Writing Lab. Your time in Tutor Match is unlimited, but please respect the needs of others and only book up to 2 hours twice a week.

Brainfuse Tech Support:

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