Student Resources

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Last Updated: 4/19/21

The health and wellness of students and staff of Alamo Colleges District is our highest priority.

Out of an abundance of caution, the Alamo Colleges District has made some temporary changes to the way we provide instruction and operate in light of the growing concerns related to the coronavirus.

 

DO IT FOR SA

Text: You have the power to slow the spread of COVID-19 in our community. Wear a mask. Wash your hands. Practice physical distancing. Avoid gatherings. Call 311 for testing, support and resources related to COVID-19. covid19.sanantonio.gov

We are asking all San Antonio residents to do their part to contain the spread of COVID-19. To continue the downward trend in our community, it will require continued vigilance to help slow the spread and keep our loved ones safe.

Do it for you, do it for your loved ones, and do it for San Antonio!
For more information call 311 or visit the website.

Go to SA COVID-19 Website

Student Emergency Aid


Male student smiling next to text: Student Emergency Aid

Student Emergency Aid

To support our students through this crisis, Alamo Colleges District has established Student Emergency Aid to provide emergency resources for students who need temporary assistance.

This overarching program of financial relief for students is made up of several different funds including:

  • the Federal Emergency Aid (CARES Act and CRRSAA)

  • the Alamo Colleges Foundation’s Student Impact Fund

  • the colleges’ Advocacy Centers

Learn More

Laptop & Wi-Fi Hotspot Check-Out for Students


Illustration of woman using a laptop

In support of remote learning, laptops and Wi-Fi hotspots are available for any currently enrolled Alamo Colleges student in need of a reliable computer or internet access. These resources are available free of charge on a first-come, first-served basis. Devices are fully equipped for remote learning and checked out for the entire term.

Students should contact their home college’s Information Technology department during their hours of operation (Monday–Friday, 8 a.m.–5 p.m.).

SAC: 210-486-0777
SPC: 210-486-2777
PAC: 210-486-3777
NVC: 210-486-4777
NLC: 210-486-5777

Libraries & Labs

All Alamo Colleges libraries have e-resources available 24/7.

Librarians are available online to assist students, faculty and staff.

Find Your Library Here

Campus Internet Access

It is convenient and easy for you to check out a loaner laptop or hotspot from one of the colleges.

If for some reason you prefer not to do this, designated parking lot hotspots are available at the colleges for students and their family members to access campus Wi-Fi.

Students and family members are encouraged to stay in vehicles and practice social distancing. Directional signage will guide students to the locations.

Wifi Hotspot Location Maps:

NLC NVC PAC
 
SPC SAC  

Low-Cost Home Internet Service

Programs are available to bridge the digital divide by providing students low-cost internet service.

Potential benefits include low-cost internet access, no in-home Wi-Fi modem fee, no deposits, no installation fees and no term commitments for qualifying households.

Learn More

Student Food Support

San Antonio Food Bank Logo

ACD is partnering with the San Antonio Food Bank to provide support to our students during this period of distance learning.

Please contact the SAFB Helpline at 210-431-8326 or refer to the online form at https://safoodbank.org/help/

Our on-campus college advocacy centers sponsor recurring food pop-up markets. Visit Advocacy Centers for more info.

Safe Rental Book Returns

Text: Safe Rental Book Return next to Book icon

If you have any questions or concerns, please contact the bookstore director, Patrick Quilty, at pquilty@alamo.edu.

COSA and Bexar County Housing/Rental Assistance Programs Available

COSA and Bexar County Housing/Rental Assistance

COSA Housing/Rental Assistance

San Antonio residents experiencing emergency and hardship can access several resources available through the City of San Antonio Fair Housing/COVID-19 Emergency Assistance Program. One of those resources is the Emergency Rent & Mortgage Assistance program.

To qualify for the program, applicants must:

  1. be the primary lease or mortgage holder;
  2. provide proof of hardship;
  3. meet income requirements.

For questions and more information about the program:

Visit the SanAntonio.gov webpage

Bexar County Temporary Rental Assistance Measure (TRAM) 


The Bexar County Temporary Rental Assistance Measure (TRAM) provides up to 1 - 3 months of temporary rental assistance to residents whose income has been negatively impacted by the COVID-19 pandemic.

Applicants must be at or below 100% of the Area Median Income AND you must live in unincorporated Bexar County or one of its 26 suburban cities AND provide proof of unemployment or a reduction of income due to COVID-19.

For questions and more information about the program:

Visit the Bexar.org webpage


Your Guide to Accessing Important Student Services

My Digital Backpack

Find information on:

  • Support Services
  • Health & Well-being
  • Registration & Enrollment
  • Technology
  • Having Fun Staying In
  • COVID-19 Response
  • My Rights & Responsibilities

View My Digital Backpack

Image of a backpack with text: Digital Backpack
Academics

For the Summer semester, Alamo Colleges will phase up through Levels 4, 3, and 2. Up to 50% of instruction will be face-to-face (F2F). Students will be notified of the modality for the course at the time of registration. Face-to-face contact between staff and students during this period is limited due to social distancing requirements. On-campus classes will be prioritized for courses that require in-person instruction, and the colleges and regional centers will manage the number of individuals on-site at the same time to ensure appropriate occupancy for the designated level.

Canvas is the primary means of communication. Faculty use the Canvas announcements and inbox features to share information about coursework.

Students are strongly encouraged to monitor their Aces email and Canvas for ongoing updates. In addition, students are strongly encouraged to take the one-hour training called Remote Ready Boot Camp: Student, available to them in Canvas.

Not sure how to access the Remote Ready Boot Camp (RRBC)?

View the RRBC Access Guide

Advising & Registration

Advisors Are Here to Support You

Message from your Advisor: We want you to know that our number one priority is you and your success. Your advisor will be there to guide you every step of the way.

Communicating with your Advisor: To keep you informed, advisors are reaching out via remote means, including online updates and support, text messaging, phone calls and even video conferencing.

Reach out to your advisor with any questions or concerns that you have as you begin engaging in your courses remotely. They are available to you via email using your student ACES email.

You will also receive a weekly text message from your advisor. When you do, you can text them back and they will respond to your text within 24 to 48 hours. Your advisor is there to help you stay on track for the semester as well as for the duration of your academic and career journey.

Advising Appointments Go Remote: Advising appointments are held using a video and phone conferencing tool called Zoom.

You will receive a Zoom calendar invitation through email. If you are new to remote learning or if you have questions about Zoom, you are strongly encouraged to take the one-hour training called Remote Ready Boot Camp: Student accessed through your Canvas course list in ACES.

If Zoom is not an option for you, please let your advisor know. We can use other means of communication, such as email and phone calls, to fulfill your appointment requirements.

Advocacy & Counseling

The Alamo Colleges District is prepared to assist students with issues that can negatively impact stress, focus and student performance.

We will provide case-management support and this may come in different forms. Some of the services available include food, emergency aid, counseling, and referrals for public assistance.

 

The Alamo Colleges Helpline is available Monday-Thursday 8 am-7 pm and Fridays 8 am- 5 pm at (210) 486-1111.

Advocacy Centers

Northeast Lakeview College Northwest Vista College
Palo Alto College St. Philip's College
San Antonio College  

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Communication

Stay Informed, Stay Connected:

  • Find the support resources you need.
  • Keep up with your coursework.
  • Stay up to date with the latest Alamo Colleges news. Follow the links listed below to stay in the know.
  • ACES e-mail account: The official form of communication. We will be sending you updates, so please check regularly.
  • CANVAS: Your instructors may be communicating with you through your CANVAS course.
Website Updates:
Social Media: 
  • Check the college’s social media channels for updates and information.
How you can communicate with us:
  • E-mail: We will be checking our e-mail regularly, so please reach out to us.

  • Chat: Some college websites have a chat feature.
Student Hotline

Local:
21ALAMO (210-212-5266)

Toll Free:
1-844-20ALAMO (1-844-202-5266)

Student Hotline Hours:
Monday – Friday, 8 a.m. - 5 p.m.

Disability Support Services

We want to make sure you get the support you need to complete your courses successfully.

See Section 5 in the Remote Ready Boot Camp: Student, available in Canvas for a list of services and resources to support remote learners with disabilities.

Disability Services Offices

Northeast Lakeview College

Phone: 210-486-5487

Email: nlc-dsscounsel@alamo.edu

Northwest Vista College

Phone: 210-486-4466

Email: nvc-access@alamo.edu

Palo Alto College

Phone: 210-486-3020

Email: cgibbs3@alamo.edu

St. Philip’s College

MLK Campus

Phone: 210-486-2199

Southwest Campus

Phone: 210-486-7175

Email: mbotello@alamo.edu

San Antonio College

Phone: 210-486-0020

Email: kmccarty10@alamo.edu

 
Payment

Please check the Financial Aid website for updates!

Financial Aid:

  • Financial Aid website

  • or call to speak to a Financial Aid advisor.

    Local: 210-21ALAMO (210-212-5266)
    Toll-Free: 1-844-20ALAMO (1-844-202-5266)

Paying Tuition:

You are able to pay your tuition for the semester in the following ways:

  • Credit Card: Pay on-line through your ACES Account
  • Check: Pay on-line through your ACES account.
  • Cash: Alamo College is still working on a process to pay by cash. Please check the website for updates.

Visit the Business Office Page for more information


Paying for College

Free Application for Federal Student Aid
Student Financial Aid
Scholarships and Other Aid
Veterans Benefits
Alamo Colleges Foundation Scholarships

Student Support

To provide access to higher education for our community, all five Colleges offer access to support services for students while we teach, learn and work remotely.

Northeast Lakeview College Northwest Vista College
Palo Alto College St. Philips College
San Antonio College  

Student Forms Library – fillable and electronically submittable forms for disabilities, enrollment services, counseling, veterans (some under construction)

Student Code of Conduct - behavioral expectations of students in order to protect and foster the learning environment

Course Catalog - outlines the rights and responsibilities of students

Access to Technology

Software & WiFi

BiblioTech is Offering Internet Hotspots and Tablet Loan Program

Devices include 150 new Internet hotspots available for checkout.

BiblioTech branches are providing curbside service for Bexar County residents, including Alamo College’s students and employees, to pick up/drop off tablets and Internet hotspots for use at home.

Though the checkout process will be different than what regular visitors are used to, patrons can expect to borrow tablets and hotspots for three weeks and will need to bring an ID to check out devices.

To make a reservation, patrons should call the BiblioTech branch where they would like to check out a device between 9 - 11 a.m. – with curbside service only available from 11 a.m. to 1 p.m. at all branches. Call BiblioTech East, 210-631-0230; BiblioTech South, 210-631-0180; or BiblioTech West, 210-631-0190.

 

Wifi Hotspot Location Maps:

NLC NVC PAC
 
SPC SAC  

Canvas: All courses are facilitated through Canvas, the Alamo Colleges District learning management system. You can access Canvas through ACES.

Remote Ready Boot Camp: Students provides “how-to” tips for taking courses in Canvas. You’ll find the module in your Canvas course list.

Zoom: Your instructors and your advisors will be using Zoom to interact with you.

  • Using Zoom via the Web: You do not have to set up an account because Zoom is available via the web: Alamo.zoom.us. Faculty and staff will send you meeting invites, and you can join the meetings by simply clicking on the link.
  • Using Zoom via the App: If you choose to download the zoom app, you must sign in. The company domain name is: alamo. Once that information is entered, you will be directed to the ACES login page. Simply log in to your ACES account and your available meetings will appear.

Adaptive Equipment

Eligible students may contact your DSS Office for assistance with the following: 

Tutoring

The Alamo Colleges District offers online/remote tutoring with both our regular in-house tutors and external tutors through Brainfuse. for all Alamo Colleges students.

Brainfuse Online Tutoring can be accessed from within ACES or from any Canvas course:

  • Select Live Help if you have a quick question – sessions are 30 minutes.
  • Select Tutor Match if you want to work with an in-house tutor.
  • Select Writing Lab if you want a paper reviewed in 24 hours.

You have 7 hours for use with Live Help and the Writing Lab. Your time in Tutor Match is unlimited, but please respect the needs of others and only book up to 2 hours twice a week.

Brainfuse Tech Support:

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